Dead-on-arrival guarantee
As dead-on-arrival guarantee (DOA) (also referred to in defective on arrival , Eng. For defective upon arrival ) is called in electronic trading a particular service that some manufacturers their customers within their warranty offer. If a device is defective on arrival ("dead on arrival"), these manufacturers offer that the buyer can obtain a replacement for the device at short notice by re-ordering and the defective device is credited accordingly.
By quickly receiving a new device in exchange for the old one, there is no waiting time until the defective product is repaired. This is to meet the customer's expectations that a device that is defective from the start can be replaced quickly and unbureaucratically.
If no warranty exclusion has been agreed, the buyer has a legal right to supplementary performance in the DOA case under German sales law and thus, at the buyer's option, to the exchange or repair of the defective goods. Independent of this, a DOA regulation is often offered by the manufacturer of the goods.