External factor of production
An external production factor, also known as an external factor, is a production factor that the customer of a service brings into the production process. The term was introduced by Rudolf Maleri.
Unlike internal factors of production, the producer can not external factors of production dispose .
Examples
The hairdresser can only cut the customer's hair if he makes his head available for it.
A fitness studio can only provide its services if the customer is actively involved.
A car repair shop can only carry out repairs if the customer makes his car available to the workshop.
literature
- Rudolf Maleri Ursula Frietzsche: Basics of service production , pages 106 ff., Springer, 5th edition, 2008, ISBN 3540740589
Individual evidence
- ↑ Gabler Wirtschaftslexikon: external factor , accessed on February 9, 2017
- ↑ Dieter Ahlert, Heiner Evanschitzky, Josef Hesse: excellence in service and sales. Conceptual principles and empirical results , page 8, Gabler Verlag, 2002, ISBN 3409119515 , from Google Books , accessed on February 8, 2017
- ↑ Rudolf Maleri Ursula Frietzsche: Basics of service production , pages 106 ff., Springer, 5th edition, 2008, from Google Books , accessed on January 8, 2017