Life situation principle

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The life situation principle (also life situation concept ) is a term from e-administration . This describes the organizational principle, according to which the citizens' access to official forms and official services is not set up according to the municipal task structure , but according to the needs of the citizen - precisely the life situation in which he needs the appropriate forms or services.

Typical " life situations " are situations such as B. Move, marriage or child birth. The “life situation principle” can be used to evaluate the user-friendliness and needs-based navigation and process structures of websites and other offers from the field of e-government with regard to the characteristic features of such need situations.

The life situation principle should offer the advantage that the “customer” seeking advice does not have to “navigate” through the offers of all administrative organizations, or even only through the entire offer of a single authority, but directly by selecting a symbol (or a link) - according to his needs Appropriate life situation - information or (application) forms are offered.

Example marriage

If a citizen is planning to get married, he or she visits the website of his town hall and chooses an icon with the name "Marriage", whereupon he is offered a "checklist for marriage", forms ... directly. He does not have to deal with the fact that the marriage is carried out by the registry office, nor with the fact that this authority also carries out other notarizations.

See also