Performance potential (economy)

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In the economy, performance potential is the ability to create specific material and services for a company . This can include the provision of different variants of a product (e.g. different sizes or equipment) as well as the ability to change offers (the possibility of offering new services within a short period of time).

Elements of performance potential

The elements of the performance potential can be characterized as follows:

• Service : Result of the production process for material goods and / or services
• Performance potential: totality of possible performances
• Main service : Primary service to achieve the sales process
• Preliminary services : Necessary services for the realization of the main service (readiness to deliver, quality control, customer care and advice, structuring of conditions, information, etc.)
• Additional services : Services to create usability (assembly, training, delivery, etc.)
• Ancillary services : Increase in usability (in the narrower sense: goodwill services such as "free delivery"; in the broader sense: additions such as the cookbook for the stove)
• Follow-up services : Maintaining operational capability (maintenance, repair, provision of spare parts)
• Special services : These are not directly related to the main service (e.g. kindergarten in a department store)

Note :: Additional services, fringe services, follow-up services and special services are also referred to as secondary services.