Supplier relationship management

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The supplier relationship management , also in the German language usually Supplier Relationship Management sooner or SRM called, includes strategic planning and central control of a company's relationships with its suppliers . The aim of using an SRM system is the close connection of all suppliers to the company as well as the support of purchasing during the entire execution of the procurement processes. In supplier relationship management, approaches from customer relationship management are applied in the opposite direction of the supply chain. Since every supplier relationship represents the connection between two stages of a supply chain, SRM represents a sub-area of supply chain management (SCM). Findings from the SCM area can therefore be partially transferred to the SRM.

SRM as part of the SCM

In an SRM system, all sources of supply and all purchasing data, such as B. Information on available products, possible risks, conditions or quality, managed centrally. Supplier and customer are connected to one another online. In this respect, SRM can be understood as a further development of e-procurement . Added value is created by bundling all of the knowledge about purchasing data and sources of supply that are made available to all applications in a system landscape.

In the four-market model of trade (Schenk), the supplier service represents a form of service policy that is psychostrategically and tactically important in addition to customer service, competition service and internal market service. By means of suitable services, trade management can establish, reinforce and permanently secure preferences with suppliers.

To assess the quality of a supplier as a prerequisite for optimizing supplier relationships, a supplier evaluation must be carried out.

literature

  • Schweiger, Ortner, Tschandl, Busse: Supplier Relationship Management: Evaluation and Selection of SRM Portal Solutions, 2nd edition, POOL4TOOL, Vienna / Kapfenberg 2009, ISBN 9783200013223 .
  • Bradler, Julian: SAP Supplier Relationship Management: SAP SRM , SAP PRESS, 2010, ISBN 978-3-836-21416-2 .
  • Fricker, Daniel: Current Problems in Supplier Relationship Management, Findings and Measures , WiKu-Verlag Verlag für Wissenschaft und Kultur, 2008, ISBN 978-3-86553-287-9 .
  • Koch, Stefan / Strahringer, Susanne (eds.): Customer & Supplier Relationship Management , HMD 259, dpunkt.verlag, Heidelberg 2008, ISBN 978-3-89864-507-2 .
  • Hildebrand, Knut (Ed.): Supplier Relationship Management , HMD 228, dpunkt.verlag, Heidelberg 2002, ISBN 3-89864-163-5 .
  • Appelfeller, Wieland / Buchholz, Wolfgang (2005), Supplier Relationship Management: Strategy, Organization and IT of Modern Procurement Management , Wiesbaden: Gabler, ISBN 3-409-12687-2 .
  • Hans-Otto Schenk: Psychology in Commerce. Decision-making principles for retail marketing , 2nd edition, Munich / Vienna 2007, ISBN 978-3-486-58379-3 .
  • Kleusberg, Peter (2017): E-Collaboration and E-Reverse Auctions, p. 5, ISBN 978-3668548510 .
  • Mettler, Tobias / Rohner, Peter (2009): Supplier Relationship Management: A Case Study in the Context of Health Care , Journal of Theoretical and Applied Electronic Commerce Research, Vol. 4, No. 3, 58-71 .
  • Mettler, Tobias: Supply Management in Hospital Construction and Evaluation of a Configurable Maturity Model for Targeted Design , Göttingen: Sierke-Verlag, 2010, ISBN 9783868442601 .
  • Hess, Gerhard; Ettinger, Alfons; Wesp, Rudolf: Strategic Supplier Relationship Management with System - Best Practice and Realistic Vision, Nuremberg 2010, ISBN 9783000301001 .

See also