Private customer logistics
The Privatkundenlogistik refers to the delivery of goods to the end customer and developed from the logistical requirements of the shipping trade .
The logistics for private customers are subject to their own rules. In contrast to the handover of goods in shops, when delivering to apartments it cannot be assumed that someone is at home to accept the goods. Therefore, the notification , the prior arrangement of an appointment with the recipient, is a minimum requirement in private customer logistics.
Another basic component of private customer logistics is delivery free to the point of use . In contrast to the customary delivery free domicile , the goods are brought by the deliverer to the place of use or use. When delivering bulky goods or furniture, delivery by 2 men is common. Services such as furniture assembly, taking back packaging and collecting cash on delivery fees are also widespread . Due to the 14-day right of return in the mail order business , private customer logistics often also offer returns management .