Phone collection

As telephone collection means to establish, in a telephone call to call for open and / or overdue bills. Telephone collection is an area of ​​in-house receivables management . The aim of in-house receivables management is to avert short-term liquidity bottlenecks and to ensure in the long term that outstanding debts do not arise in the first place.

Benefits and advantages

With the telephone - without calling in a lawyer or a debt collection agency - immediate contact with the defaulting debtor is established quickly and inexpensively . A person-related, personal relationship level is thus built up, which for example connects an invoice with a voice or a person. This is intended to reduce the company's outstanding debts from the perspective of a long-term customer relationship.

costs

Since the telephone collection is usually carried out by the company's own accounting staff or accounts receivable , the costs are usually below those required by a lawyer or a debt collection company.

EU policy opinion

An EU pilot project entitled "Rapid and efficient recovery of outstanding debts from small and medium-sized enterprises (SMEs) with cross-border activities" also addresses the issue of telephone collections. The EU Parliament put it in the following way in 2011: "[...] The logic of calling early: Calls early reduce the potential for conflict and are more likely to lead to success [...] Very important: How do you behave if you have a debtor [ ...] calls after the invoice is due? [...] "

Individual evidence

European Commission - Enterprise and Industry , accessed February 4, 2013