Request tracker
| Request tracker
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| Basic data
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| developer | Jesse Vincent / Best Practical Solutions LLC |
| Publishing year | Oct 13, 1999 |
| Current version | 4.4.4 (March 8, 2019) |
| operating system | Linux , FreeBSD , Solaris , Mac OS X, etc. a. Unix systems |
| programming language | Pearl |
| category | Trouble ticket system |
| License | GPL ( Free Software ) |
| German speaking | Yes |
| bestpractical.com/rt | |
Request Tracker (often abbreviated as RT ) is a free trouble ticket system written in the Perl programming language for coordinating and answering inquiries (trouble tickets) by e-mail . RT has been developed since 1996 by Jesse Vincent, who with his company Best Practical Solutions LLC sells solutions for this software.
The program is written in object-oriented Perl and can be adapted and expanded to a large extent to your own needs and requirements using several approaches. So there is, for example, a book written by Jesse Vincent FAQ Manager module named RTFM (RTFaqManager), indicating the network jargon RTFM (abbreviation of English: "Read the fucking manual" , German: "Read the fucking manual" ) alludes.
RT is used by NASA , the Massachusetts Institute of Technology , Carnegie Mellon University , Merrill Lynch , the Comprehensive Perl Archive Network and the developers of the Perl programming language to handle inquiries, bug reports, etc.
literature
- Jesse Vincent: RT Essentials . 1st edition, O'Reilly Verlag 2005, ISBN 0-596-00668-3