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The '''IT Service Management Forum''' ('''''it''SMF''') is an independent, internationally, not-for-profit organisation of [[IT Service Management]] (ITSM) professionals worldwide.<ref name="itil-o01">{{cite web |url=http://www.itil-officialsite.com/RelatedLinks/itSMFI.aspx |title=itSMFI (IT Service Management Forum International) |author=APM Group Ltd |date=2007–2012 |work=ITIL Official Site |publisher=APMG in conjunction with the Cabinet Office (part of HM Government) and TSO |accessdate=2012-12-14}}</ref> Around the operation of IT services the ''it''SMF collect, develop and publish “[[best practice]]”, supports education and training, discuss the development of ITSM tools, initiate advisory ideas about ITSM and held conventions. The ''it''SMF is concerned with promoting [[ITIL]] (IT Infrastructure Library), Best Practice in IT Service Management<ref name="tna01">{{cite web |url=http://webarchive.nationalarchives.gov.uk/20110802155240/http://www.ogc.gov.uk/guidance_itil_4899.asp |title=ITIL |author=OGC |date=2011-08-02 |work=Programmes & Projects; Programmes and Projects Resource Toolkit; ITIL |publisher=OGC |accessdate=2012-12-14}}</ref> and has a strong interest in the international [[ISO 20000|ISO/IEC 20000]] standard. The ''it''SMF publishes books covering various aspects of Service Management through a process of endorsing them as part of the ''it''SMF Library. The ''it''SMF is a brand and trademark with a focused vision and goal,<ref name="itsmfi01">{{cite web |url=http://www.itsmfi.org/content/about-itsmfi |title=About itSMFI |author=editor |publisher= itSMF International |accessdate=2012-12-14}}</ref> which is often copied by partners,<ref name="itil-o01" /> members, local chapters<ref name="itsmf-uk01">{{cite web |url=http://www.itsmf.co.uk/About_Us/About_Us.aspx |title= About Us - Welcome to the IT Service Management Forum |author=itSMF UK |publisher= itSMF UK |accessdate=2012-12-14}}</ref> and other. |
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The '''IT Service Management Forum''' ('''''it''SMF''') is an independent, international, not-for-profit organization of [[IT service management]] (ITSM) professionals worldwide.<ref name="itil-o01">{{cite web |url=http://www.itil-officialsite.com/RelatedLinks/itSMFI.aspx |title=itSMFI (IT Service Management Forum International) |author=APM Group Ltd |date=2007–2012 |work=ITIL Official Site |publisher=APMG in conjunction with the Cabinet Office (part of HM Government) and TSO |accessdate=2012-12-14}}</ref> Around the operation of IT services the ''it''SMF collects, develops and publishes [[best practice]]s, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The ''it''SMF is concerned with promoting best practices in IT service management<ref name="tna01">{{cite web |url=http://www.ogc.gov.uk/guidance_itil_4899.asp |archive-url=http://webarchive.nationalarchives.gov.uk/20110802155240/http://www.ogc.gov.uk/guidance_itil_4899.asp |url-status=dead |archive-date=2011-08-02 |title=ITIL |author=OGC |date=2011-08-02 |work=Programmes & Projects; Programmes and Projects Resource Toolkit; ITIL |publisher=OGC |access-date=2012-12-14}}</ref> and has a strong interest in the international [[ISO 20000|ISO/IEC 20000]] standard. The ''it''SMF publishes books covering various aspects of service management through a process of endorsing them as part of the ''it''SMF Library. |
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==History== |
==History== |
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With a growing number of national chapters a real international umbrella was needed. The ''it''SMF International was created in 2004.<ref name="itsmf-hk">{{cite web |url=http://www.itsmf.org.hk/ni/0922-171556_1%20-%20Mr.Keith%20Aldis%20-%20ITILv3-Six%20Months%20On.%20itSMF%20Governance,%20Structure%20and%20Plans.pdf |title= itSMF History |author=Keith Aldis |publisher=itSMF International |accessdate=2012-12-17}}</ref> |
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At the [[CCTA]] in UK starts 1986 the idea about a GITTIM - ''Government IT Infrastructure Management Method''; that turned in ITIL. The program manager was John Stewart, who assigned Brian Johnson as responsible at CCTA site to create a user group, which was established in 1991 – the birth of ''it''SFM. It was initially called the IT Infrastructure Management Forum (ITIMF). The change to ''it''SMF was around 1994/5 in relation with the birth of the first “oversea” chapter in the Netherlands. The exact story was in this times not documented, but there is a blog<ref name="datamation">{{cite web |url=http://forums.datamation.com/showthread.php?32-History-of-ITSM-and-ITIL |title= Thread: History of ITSM and ITIL |author=Brian Johnson, Ivor Macfarlane |publisher= IT Business Edge |accessdate=2012-12-17}}</ref> with the remembers of Brian Johnson and Ivor Macfarlane. |
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The ''it''SMF UK takes at this time the international coordination. With a growing number of national chapters a real international umbrella was needed. The ''it''SMF International was created in 2004.<ref name="itsmf-hk">{{cite web |url=http://www.itsmf.org.hk/ni/0922-171556_1%20-%20Mr.Keith%20Aldis%20-%20ITILv3-Six%20Months%20On.%20itSMF%20Governance,%20Structure%20and%20Plans.pdf |title= itSMF History |author=Keith Aldis |publisher=itSMF International |accessdate=2012-12-17}}</ref> |
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==Context== |
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The ''it''SMF is depending on its vision and goal in relations with some organisations and topics around [[Business service management]] and IT service management. Organisations in correlation with the work around ITIL: |
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* The '''[[Office of Government Commerce]]''' (OGC) is part of the Efficiency and Reform Group of the [[Cabinet Office]], a department of the [[Government of the United Kingdom]].<ref name="co">[http://www.cabinetoffice.gov.uk/media/420612/machinery-government-explanatory.pdf Machinery of government changes since the General Election 2010 - explanatory document]</ref> Primordial the ''Central Computer and Telecommunications Agency'' (CCTA) was the name of the unit, which developed ITIL and established the ''it''SMF. In 2000 it was subsumed into the OGC. |
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* [[The Stationery Office]] (TSO) is the privatised publishing arm of Her Majesty's Stationery Office. TSO is the publisher of ITIL. |
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* [[Axelos]] is the official accreditor for qualifications based on their Best Practice guidance portfolio. |
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* [[ISACA]] is an international professional association, well known for [[COBIT]] (Control Objectives for Information and Related Technology) as framework for [[Information technology management|IT Management]] and [[Corporate governance of information technology|IT Governance]].<ref name="isaca">{{cite web |url=http://www.isaca.org/Knowledge-Center/cobit/cobit-focus/Pages/COBIT-Focus-Volume-4-October-2010.aspx#5 |title=Governing and Managing the Operational Environment With COBIT and ITIL |author=Robert E. Stroud |date=2010-10 |work=COBIT Focus – Volume 4 |publisher=ISACA |accessdate=2012-12-14}}</ref> |
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Topics beyond ITIL, which are part of the work in the ''it''SMF, were: |
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* ISO/IEC 20000 - The international standard for organisations, which will show their performance in ITSM. |
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* [[ISO 15504|ISO/IEC 15504]], also known as '''SPICE''' ('''S'''oftware '''P'''rocess '''I'''mprovement and '''C'''apability '''D'''etermination) - The international standard for capability in information technology process measured with a standard assessment method. |
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==International Organisation and Activities== |
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In June 2008 there were 58 officially national ''it''SMF Chapters<ref name="itsmfi02">{{cite web |url=http://itsmfi.org/content/chapters |title=Chapters |author=editor |publisher= itSMF International |accessdate=2012-12-14}}</ref> worldwide. Collectively, they own the ''it''SFM International as umbrella organisation. Each chapter is a separate legal entity governed by the rules in the Chapter Agreement that is agreed by the chapters at the AGM. The national chapters offer their services around the membership for their members. The members in the national chapters were entire companies or individuals. The members are |
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* organisations, which are interested in [[IT service management|ITSM]] and use [[Information Technology Infrastructure Library|ITIL]], [[The Open Group Architecture Framework|TOGAF]], [[Cobit]], [[ISO 20000|ISO/IEC 20000]] or similar, as a framework |
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* service provider, which are looking for a quality in providing their services for its customers |
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* training companies, which provides the standard course for ITIL, TOGAF, Cobit, ISO/IEC 20000 or other best practises and stadards |
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* tool developer and supporter for all supporting ITSM such as incident and problem management, work flow tools, monitoring, service design, service portfolio, software distribution and other aspects of service management |
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* individuals and companies, which offers consulting in ITSM, TOGAF, Cobit, ISO/IEC 20000, ITIL or similar areas. |
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The ''it''SMF International company consists of an Executive Board of six directors with a company secretary, registered in the UK. |
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==International organization and activities== |
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Typical activities in the national chapters were: |
Typical activities in the national chapters were: |
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''it''SMF chapters were partner of conferences of other organizations (e.g. [[Gartner]] “Business Intelligence & Information Management Summit 2013” in Australia <ref name="gartner01">{{cite web |url=http://www.gartner.com/technology/summits/apac/business-intelligence/partners.jsp |title=Event Partners |author=Gartner, Inc. |publisher=Gartner, Inc. |accessdate=2013-01-13}}</ref>). There were own studies or together with other, well known research organizations (e.g. “Drive Service Management Adjustments With Peer Comparisons”<ref name="forrester01">{{cite web |url=http://www.forrester.com/Drive+Service+Management+Adjustments+With+Peer+Comparisons/fulltext/-/E-RES60866 |title=Drive Service Management Adjustments With Peer Comparisons |author1=Glenn O'Donnell |author2=Doug Washburn |author3=Lindsey Kempton |publisher= Forrester Research, Inc. |accessdate=2013-01-13}}</ref> from the ''it''SMF USA together with [[Forrester Research]], Inc.) |
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* Events and knowledge exchange – There were regional events to discuss and work together about topics around ITSM, ITIL and more.<ref name="itsmf-uk02">{{cite web |url=http://www.itsmf.co.uk/Events/Regionals/RegionalDetails-2009.aspx |title= Regional Groups |author=Chris Roberts |publisher=itSMF UK |accessdate=2012-12-23}}</ref><ref name="itsmf-de01">{{cite web |url=http://itsmf.de/regionale_foren.html |title=Regionale Foren itSMF Deutschland e.V. |author=itSMF DE |publisher= itSMF DE |accessdate=2012-12-23}}</ref> For special interest groups were regular appointments for meetings.<ref name="itsmf-uk03">{{cite web |url=http://www.itsmf.co.uk/Events/SIGs/Special-Interest-Groups.aspx |title= Special Interest Groups |author=Chris Roberts |publisher= itSMF UK |accessdate=2012-12-23}}</ref><ref name="itsmf-de02">{{cite web |url=http://itsmf.de/1248.html |title=itSMF-Fachforen |author=itSMF DE |publisher= itSMF DE |accessdate=2012-12-23}}</ref> The special interest may by some industry, a single topic out of the ITIL or the relation to other organisations like the ISACA. |
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* Development and research – The collective development of white papers and publications are regular activities in the chapters.<ref name="itsmf-uk04">{{cite web |url=http://www.itsmf.co.uk/Shop/Products/ITILFoundationHandbook2011.aspx |title= ITIL Foundation Handbook (2011) |author=itSMF UK |publisher= itSMF UK |accessdate=2012-12-23}}</ref><ref name="itsmf-de03">{{cite web |url=http://itsmf.de/publikationen.html |author=itSMF DE |title=itSMF Bücher - Positionspapiere |publisher= itSMF DE |accessdate=2012-12-23}}</ref> The work groups in the chapters acts even as collectors of information. The national glossaries of the ITIL are typical results of the work in the chapters.<ref name="itil-o02">{{cite web |url=http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries_2.aspx |title=ITIL Glossaries |author=APM Group Ltd |date=2012-12-18 |work=ITIL Official Site |publisher=APMG in conjunction with the Cabinet Office (part of HM Government) and TSO |accessdate=2012-12-18}}</ref> The chapters were even active in research. There were own studies or together with other, well known research organisations (e.g. “Drive Service Management Adjustments With Peer Comparisons”<ref name="forrester01">{{cite web |url=http://www.forrester.com/Drive+Service+Management+Adjustments+With+Peer+Comparisons/fulltext/-/E-RES60866 |title=Drive Service Management Adjustments With Peer Comparisons |author=Glenn O'Donnell, Doug Washburn, Lindsey Kempton |publisher= Forrester Research, Inc. |accessdate=2013-01-13}}</ref> from the ''it''SMF USA together with [[Forrester Research]], Inc.) |
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==German chapters== |
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The professionals aligned with the ''it''SMF are requested speakers at conferences, member of discussions<ref name="servicenow">{{cite web |url=http://www.marketwire.com/press-release/equinix-swiss-re-headline-group-enterprise-leaders-defining-it-cloud-servicenows-knowledge11-1590575.htm |title=ServiceNow's Knowledge11 Europe |author=ServiceNow |date=2011-11-23 |work=Marketwire |publisher=Marketwire |accessdate=2012-12-14}}</ref> and publisher of books and white papers. In companies like [[IBM]],<ref name="ibm01">{{cite web |url=https://www-304.ibm.com/communities/service/html/communityview?communityUuid=59c1123b-0353-458e-a719-b002d84108d5 |title=IBM Service Management community |author=IBM |date=2011-01-20 |work=IBM Open Communities |publisher=IBM |accessdate=2012-12-14}}</ref> [[HP]],<ref name="hp01">{{cite web |url=http://h30507.www3.hp.com/t5/Enterprise-Business-Blogs/ct-p/EnterpriseBusinessBlogs |title=Channel HP: Enterprise Business Blogs |author=HP |date=2012-12-23 |work= Channel HP: Blogs |publisher=HP |accessdate=2012-12-14}}</ref> [[T-Systems]]<ref name="ts01">{{cite web |url=http://www.itsmf.de/rf_sachsen.html |title=Regionales Forum Sachsen |author=itSMF Germany |date=2012-12-23 |work= itSMF Germany - Communities |publisher=itSMF Germany |accessdate=2012-12-14}}</ref> and other communities around ITSM were established and interlinked with the ''it''SMF. |
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There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”<ref name="book01">{{cite book |last1=Bonk |first1=Markus |last2=Breithaupt |first2=Jürgen |last3=Gündüz |first3=Recai |last4=Handgrätinger |first4=Steven |last5=Job |first5=Günter |last6=Jung |first6=Folkert |last7=Kirchhoff |first7=Uwe |last8=Melan |first8=Albrecht |last9=von Lachemair |first9=Georg |editor=itSMF Germany | title=ITIL in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_IT-Management_ISBN978-3-939707-16-5.html |accessdate=2012-12-23 |year=2007 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-16-5 |pages=266 }}</ref>), “Organization Model for the IT in the Public Sector” (“Organizationsmodell für die IT in der Öffentlichen Verwaltung”)<ref name="book02">{{cite book |last1=Gündüz |first1=Recai |last2=Hahn |first2=Martin |last3=Handgrätinger |first3=Steven |last4=Köpp |first4=Peter |last5=Meyer |first5=Veronika |last6=Rodenhagen |first6=Jörg |last7=Utting |first7=Petra |last8=Wolf |first8=Gunnar |editor=itSMF Germany | title=Organizationsmodell für die IT in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_it-management_ISBN978-3-939707-74-5.html |accessdate=2012-12-23 |year=2010 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-74-5 |pages=100}}</ref><ref name="move">{{cite web |url=http://www.move-online.de/index.php?schrift=1&modus=g&menu=1&page=meldungen&data=10643 |title=Organization der IT |author=move-online |date=2010-08-09 |work=Moderne Verwaltung - Publikationen |publisher=move-online |accessdate=2012-12-23}}</ref>) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”)<ref name="book03">{{cite book |last1=Bonk |first1=Markus |last2=Dr. Bayer |first2=Harald |last3=Billion |first3=Elisabeth |last4=Handgrätinger |first4=Steven |last5=Job |first5=Günter |last6=Jung |first6=Folkert |last7=Kirchhoff |first7=Uwe |last8=Sendrowski |first8=Jörg |last9=Stolpmann |first9=Björn Eric |editor=itSMF Germany | title=Service Level Management in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_it-management_ISBN978-3-939707-66-0.html |accessdate=2012-12-23 |year=2010 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-66-0 |pages=211 }}</ref>). |
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Annually in December the German chapter celebrates a two-day congress. Topics were provided in different formats with typical keynotes,<ref name="zdnet01">{{cite web |url=http://www.zdnet.de/41542091/zufriedene-endanwender-durch-standardisierte-it-dienste/ |title=Zufriedene Endanwender durch standardisierte IT-Dienste |author=Markus Strehlitz |date=2010-12-13 |work=ZDNet - IT-Business |publisher=ZDNet |accessdate=2012-12-23}}</ref> four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions. |
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==National Chapters== |
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The following list of some national chapters is taken for example to show individual activities. |
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During the year typical two one day meetings were held – name ''it''SMF Live! - with different, actual topics. A special event for the Public Sector is the event ''FIT-ÖV''.<ref name="cio01">{{cite web |url=http://www.cio.de/public-ict/2251097/index.html |title=IT Service Management unprofessionell |author=Johannes Klostermeier |date=2010-11-12 |work=Strategy - Public-IT |publisher=CIO.de |accessdate=2012-12-23}}</ref> |
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===''it''SMF USA === |
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[http://www.itsmfusa.org itSMF USA] chapter was founded in 1997. It is a not-for-profit professional association for Service Management Professionals focused on promoting the advancement of IT Service Management (ITSM) best practices, standards, and qualifications in the United States. Local Interest Groups across the nation provide peer forums for events and knowledge exchange. Special Interest Groups focus on ITSM initiatives or industry verticals. Some current SIGs include CobIT, Higher Educations, ISO/IEC 20000 and Problem Management. |
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===''it''SMF New Zealand (NZ)=== |
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The New Zealand chapter was founded 2005 is a registered and legal not for profit organisation that was incorporated in Auckland. The chapter holds an annual conference – the 10th in 2014. We are managed via our membership through the Board and its Branches which have been established in Auckland, Wellington, Christchurch & Dunedin. |
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Based in Christchurch, our national office staff member delivers administration support to our Executive Board, Branch Chairs and Portfolio Directors. |
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In recent years, defined process-based service management frameworks have been the foundation upon which many organisations have improved IT Service Delivery, Governance and Risk Management. These are designed to create operational efficiencies, improve service levels, reduce the costs of delivering IT Service and Support and to align IT services with business objectives. |
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Our Aim is to: |
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To develop and promote industry best practice in service management, |
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To engender greater professionalism within service management personnel, |
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To provide a vehicle for helping members improve service performance, |
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To provide members with a relevant forum in which to exchange information and share experiences with their peers on both sides of the industry. |
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===''it''SMF Australia Inc (AU)=== |
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The Australia chapter was founded 1998 and operates as registered and legal business entity that was incorporated in Victoria; based in Melbourne. The chapter holds an annual conference – the 16th in 2013 – with the title “LEADit”. The chapter provides in five categories annual itSMF Industry Awards for Excellence in IT Service Management. For the member's a quarterly communique as “The itSMF Australia Bulletin” is printed. |
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===''it''SMF Germany (DE – ''it''SMF Deutschland e. V.)=== |
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The German chapter was founded 2001 in the constitution of an registered association (German: eingetragener Verein; e. V.). The daily operations is covered by an extra company, the itSMS GmbH, a 100 percent affiliate of the association. The board get supervision by an advisory board. |
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The work groups develop and publish a list of books and position papers.<ref name="itsmf-de03" /> The most productive group in count of published books is special interested group Public Sector (German: Öffentliche Verwaltung). There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”<ref name="book01">{{cite book |last1=Bonk |first1=Markus |last2=Breithaupt |first2=Jürgen |last3=Gündüz |first3=Recai |last4=Handgrätinger |first4=Steven |last5=Job |first5=Günter |last6=Jung |first6=Folkert |last7=Kirchhoff |first7=Uwe |last8=Melan |first8=Albrecht |last9=von Lachemair |first9=Georg |editor=itSMF Germany | title=ITIL in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_IT-Management_ISBN978-3-939707-16-5.html |accessdate=2012-12-23 |year=2007 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-16-5 |pages=266|display-authors=9 }}</ref>), “Organisation Model for the IT in the Public Sector” (“Organisationsmodell für die IT in der Öffentlichen Verwaltung”)<ref name="book02">{{cite book |last1=Gündüz |first1=Recai |last2=Hahn |first2=Martin |last3=Handgrätinger |first3=Steven |last4=Köpp |first4=Peter |last5=Meyer |first5=Veronika |last6=Rodenhagen |first6=Jörg |last7=Utting |first7=Petra |last8=Wolf |first8=Gunnar |editor=itSMF Germany | title=Organisationsmodell für die IT in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_it-management_ISBN978-3-939707-74-5.html |accessdate=2012-12-23 |year=2010 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-74-5 |pages=100}}</ref><ref name="move">{{cite web |url=http://www.move-online.de/index.php?schrift=1&modus=g&menu=1&page=meldungen&data=10643 |title=Organisation der IT |author=move-online |date=2010-08-09 |work=Moderne Verwaltung - Publikationen |publisher=move-online |accessdate=2012-12-23}}</ref>) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”)<ref name="book03">{{cite book |last1=Bonk |first1=Markus |last2=Dr. Bayer |first2=Harald |last3=Billion |first3=Elisabeth |last4=Handgrätinger |first4=Steven |last5=Job |first5=Günter |last6=Jung |first6=Folkert |last7=Kirchhoff |first7=Uwe |last8=Sendrowski |first8=Jörg |last9=Stolpmann |first9=Björn Eric |editor=itSMF Germany | title=Service Level Management in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_it-management_ISBN978-3-939707-66-0.html |accessdate=2012-12-23 |year=2010 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-66-0 |pages=211|display-authors=9 }}</ref>). The work group about the alignment between CobiT and ITIL develop and publish in the second edition a detailed mapping for the both frameworks: “Praxis Reference Book ITIL-COBIT-Mapping” (“Praxishandbuch ITIL-COBIT-Mapping”). The position papers covers topics like Service Strategy, Cloud Computing, Mediation, Sourcing- und Outsourcing-Frameworks and Stability |
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Annually in December the chapter celebrates a two day congress. Topics were provided in different formats with typical keynotes,<ref name="zdnet01">{{cite web |url=http://www.zdnet.de/41542091/zufriedene-endanwender-durch-standardisierte-it-dienste/ |title=Zufriedene Endanwender durch standardisierte IT-Dienste |author=Markus Strehlitz |date=2010-12-13 |work=ZDNet - IT-Business |publisher=ZDNet |accessdate=2012-12-23}}</ref> four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions. |
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During the year typical two one day meetings were hold – name ''it''SMF Live! - with different, actual topics. A special event for the Public Sector is the event ''FIT-ÖV''.<ref name="cio01">{{cite web |url=http://www.cio.de/public-ict/2251097/index.html |title=IT Service Management unprofessionell |author=Johannes Klostermeier |date=2010-11-12 |work=Strategy - Public-IT |publisher=CIO.de |accessdate=2012-12-23}}</ref> |
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The chapter award since 2009 the ITSM project of the year. The first awarded project was “ITIL 2010” of the '' Federal Employment Agency'' (''Bundesagentur für Arbeit'', Germany).<ref name="move02">{{cite web |url=http://www.move-online.de/index.php?schrift=1&modus=g&menu=1&page=meldungen&data=9695 |title=Ausgezeichnetes IT-Systemhaus |author=move-online |date=2009-12-07 |work=Moderne Verwaltung - Publikationen |publisher=move-online |accessdate=2012-12-23}}</ref> |
The chapter award since 2009 the ITSM project of the year. The first awarded project was “ITIL 2010” of the '' Federal Employment Agency'' (''Bundesagentur für Arbeit'', Germany).<ref name="move02">{{cite web |url=http://www.move-online.de/index.php?schrift=1&modus=g&menu=1&page=meldungen&data=9695 |title=Ausgezeichnetes IT-Systemhaus |author=move-online |date=2009-12-07 |work=Moderne Verwaltung - Publikationen |publisher=move-online |accessdate=2012-12-23}}</ref> |
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===''it''SMFsa South Africa=== |
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[[File:ItSMF South Africa Logo.tiff|thumb|right|itSMF South Africa Logo]] The itSMFsa Logo uses the national flag ball device devised for the itSMF 50th Chapter celebration in 2010. The Logo also employs the alternative definition of the 'black' for 'it' that was adopted by the itSMF in January 2010 in recognition of the importance of the growing Asian involvement in Service Management - the logo uses the principles of [[Feng shui]] to produce more harmony in the colours of the logo, reflecting the need for more harmony in the operation of the organisation itself. |
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itSMF South Africa was the third chapter to be formed - after the itSMF UK and the itSMF NL. |
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The chapter has an annual conference, known as [http://www.eventsportal.co.za/smexa2014 SMEXA] and exhibition. Its website encourages local members to contribute blog entries on Service Management. |
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===''it''SMF UK=== |
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As founding chapter of the ''it''SMF movement the ''it''SMF UK takes a leading role. Beside a board it has established a staff team for operation. |
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The ''it''SMF UK holds an annual conference with an associated exhibition. In 2012 the 21st conference took place in [[London]] with around 900 participants.<ref name="itsmf-uk05">{{cite web |url=http://www.itsmf.co.uk/Conference/2012Conference/Conference_2012_Information.aspx |title=Conference 2012 Information |author=itSMF UK |publisher=itSMF UK |accessdate=2012-12-23}}</ref><ref name="coreITSM">{{cite web |url=http://coreitsm.blogspot.co.uk/2012/11/itsm-12.html?m=1 |title=ITSM 12 |author=James Finister |publisher=James Finister |accessdate=2012-12-23}}</ref> The chapter provides some Service Management Awards: Outstanding Contribution to ITSM Service Management, Service Management Project of the Year, Service Innovation of the Year, Service Management Team of the Year and more. |
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There were six regional groups actual in place (December 2012(.<ref name="itsmf-uk02" /> Additionally there were five special interest groups<ref name="itsmf-uk03" /> dealing with Transition Management, Service Level Management, Continual Service Improvement, Problem Management and Service Design. |
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The ''it''SMF UK publish the magazine “Service Talk” and “eNews” as quarterly informations around ITSM. Books developed and published by the ''it''SMF UK were the “ITIL Foundation Handbook (2011)”<ref name="itsmf-uk04" /> or the “Service Level Management - a Practitioner's Guide”, written by the ''it''SMF UK SLM special interest group. |
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==Notes== |
==Notes== |
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{{ |
{{Reflist}} |
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==External links== |
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* [https://www.axelos.com AXELOS] |
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* [http://www.ITSMForum.nl IT Systems Management Forum (Dutch)] |
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{{Authority control}} |
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===External links for several ''it''SMF organisations=== |
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* [http://www.itsmfi.org/ itSMF International] and [http://www.itsmf.com/ itSMF International] |
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* [http://www.itsmf.org.au/ itSMF Australia Chapter] |
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* [http://www.itsmf.be/ itSMF Belgium Chapter] |
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* [http://www.itsmf.hr/ itSMF Croatian Chapter] |
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* [http://www.itsmf.cz/ itSMF Czech Republic Chapter] |
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* [http://www.itsmf.ca/branch/toronto/ itSMF Toronto, Canada Chapter] |
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* [http://www.itsmf.de itSMF Germany] |
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* [http://www.itsmf-gulf.org/ itSMF Gulf Chapter] |
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* [http://www.itsmfindia.co.in/ itSMF India Chapter] |
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* [http://www.itsmf-japan.org/ itSMF Japan Chapter] |
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* [http://www.itsmfea.co.ke/ itSMF Kenya Chapter] |
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* [http://www.itsmf.no/ itSMF Norway, Norwegian Chapter] |
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* [http://www.itsmforum.nl/ itSMF NL Chapter 1] |
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* [http://www.itsmf.nl/ itSMF NL Chapter 2] |
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* [http://www.itsmf.org.pl/ itSMF Polish Chapter] |
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* [http://www.itsmforum.ru/ itSMF Russian Chapter] |
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* [http://www.itsmf.org.rs itSMF Serbian Chapter] |
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* [http://www.itsmf.org.za/ itSMF South Africa Chapter] |
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* [http://www.itsmf.es/ itSMF Spain Chapter] |
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* [http://www.itsmf.se/ itSMF Swedish Chapter] |
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* [http://www.itsmf.or.th/ itSMF Thailand Chapter] |
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* [http://www.itsmfusa.org/ itSMF USA Chapter] |
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* [http://www.itsmf.co.uk/ itSMF UK Chapter] |
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[[Category: |
[[Category:Bracknell]] |
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[[Category:Information technology organisations based in the United Kingdom]] |
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[[Category:ITIL]] |
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[[Category:Organisations based in Berkshire]] |
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[[Category:Professional associations based in the United Kingdom]] |
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[[Category:Science and technology in Berkshire]] |
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[[Category:IT service management]] |
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Latest revision as of 20:09, 24 February 2024
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide.[1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The itSMF is concerned with promoting best practices in IT service management[2] and has a strong interest in the international ISO/IEC 20000 standard. The itSMF publishes books covering various aspects of service management through a process of endorsing them as part of the itSMF Library.
History[edit]
With a growing number of national chapters a real international umbrella was needed. The itSMF International was created in 2004.[3]
International organization and activities[edit]
Typical activities in the national chapters were: itSMF chapters were partner of conferences of other organizations (e.g. Gartner “Business Intelligence & Information Management Summit 2013” in Australia [4]). There were own studies or together with other, well known research organizations (e.g. “Drive Service Management Adjustments With Peer Comparisons”[5] from the itSMF USA together with Forrester Research, Inc.)
German chapters[edit]
There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”[6]), “Organization Model for the IT in the Public Sector” (“Organizationsmodell für die IT in der Öffentlichen Verwaltung”)[7][8]) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”)[9]).
Annually in December the German chapter celebrates a two-day congress. Topics were provided in different formats with typical keynotes,[10] four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions.
During the year typical two one day meetings were held – name itSMF Live! - with different, actual topics. A special event for the Public Sector is the event FIT-ÖV.[11]
The chapter award since 2009 the ITSM project of the year. The first awarded project was “ITIL 2010” of the Federal Employment Agency (Bundesagentur für Arbeit, Germany).[12]
Notes[edit]
- ^ APM Group Ltd (2007–2012). "itSMFI (IT Service Management Forum International)". ITIL Official Site. APMG in conjunction with the Cabinet Office (part of HM Government) and TSO. Retrieved 14 December 2012.
- ^ OGC (2 August 2011). "ITIL". Programmes & Projects; Programmes and Projects Resource Toolkit; ITIL. OGC. Archived from the original on 2 August 2011. Retrieved 14 December 2012.
- ^ Keith Aldis. "itSMF History" (PDF). itSMF International. Retrieved 17 December 2012.
- ^ Gartner, Inc. "Event Partners". Gartner, Inc. Retrieved 13 January 2013.
- ^ Glenn O'Donnell; Doug Washburn; Lindsey Kempton. "Drive Service Management Adjustments With Peer Comparisons". Forrester Research, Inc. Retrieved 13 January 2013.
- ^ Bonk, Markus; Breithaupt, Jürgen; Gündüz, Recai; Handgrätinger, Steven; Job, Günter; Jung, Folkert; Kirchhoff, Uwe; Melan, Albrecht; von Lachemair, Georg (2007). itSMF Germany (ed.). ITIL in der Öffentlichen Verwaltung (1st ed.). Frankfurt/Main, Germany: Symposion Publishing. p. 266. ISBN 978-3-939707-16-5. Retrieved 23 December 2012.
- ^ Gündüz, Recai; Hahn, Martin; Handgrätinger, Steven; Köpp, Peter; Meyer, Veronika; Rodenhagen, Jörg; Utting, Petra; Wolf, Gunnar (2010). itSMF Germany (ed.). Organizationsmodell für die IT in der Öffentlichen Verwaltung (1st ed.). Frankfurt/Main, Germany: Symposion Publishing. p. 100. ISBN 978-3-939707-74-5. Retrieved 23 December 2012.
- ^ move-online (9 August 2010). "Organization der IT". Moderne Verwaltung - Publikationen. move-online. Retrieved 23 December 2012.
- ^ Bonk, Markus; Dr. Bayer, Harald; Billion, Elisabeth; Handgrätinger, Steven; Job, Günter; Jung, Folkert; Kirchhoff, Uwe; Sendrowski, Jörg; Stolpmann, Björn Eric (2010). itSMF Germany (ed.). Service Level Management in der Öffentlichen Verwaltung (1st ed.). Frankfurt/Main, Germany: Symposion Publishing. p. 211. ISBN 978-3-939707-66-0. Retrieved 23 December 2012.
- ^ Markus Strehlitz (13 December 2010). "Zufriedene Endanwender durch standardisierte IT-Dienste". ZDNet - IT-Business. ZDNet. Retrieved 23 December 2012.
- ^ Johannes Klostermeier (12 November 2010). "IT Service Management unprofessionell". Strategy - Public-IT. CIO.de. Retrieved 23 December 2012.
- ^ move-online (7 December 2009). "Ausgezeichnetes IT-Systemhaus". Moderne Verwaltung - Publikationen. move-online. Retrieved 23 December 2012.
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