EU eGovernment Action Plan 2016-2020

The EU eGovernment Action Plan is an initiative of the European Union to promote the digital transformation of the public sector in the EU. The eGovernment Action Plan 2016-2020 is intended to contribute to the realization of the digital single market , the implementation of which is part of the Europe 2020 strategy .

aims

Authorities and other public institutions in the EU should offer cross-border, personalized, user-friendly and fully digital public services across all processes by 2020. The innovation potential of the digital environment should be exhausted in order to facilitate interaction with individual interest groups and other public institutions.

Principles

The initiatives under the Action Plan should be based on the following principles:

Digital by default ("digital by default")

Public administration services should preferably be provided digitally and provide machine-readable information. Alternative channels will be made available to groups of people who cannot or do not want to take advantage of this offer. In addition, ideally several digital channels should be offered and a central point or central contact person should provide the public services in a bundled manner. This principle is intended to save citizens time and effort, since the use of digital services is easier and more convenient than using the analogue route. In addition, when offering digital administrative services, tax money can be saved through cost and time savings.

Once-only principle ("once only principle")

To avoid unnecessary burdens on citizens, public administrations should ensure that people and businesses only need to provide them with the same information once. The data is automatically exchanged between the authorities - if legally permissible - whereby data protection aspects must be fully observed. In practice, for. B. in the case of family allowance in Austria after the birth of the child between the authorities without application, whether a legal entitlement exists. If this is given, the parents will be informed and the money will be automatically transferred to the account. If a coordination with up to six authorities was necessary by May 2015, citizens now usually no longer have to submit any evidence and receive support without submitting an application.

Inclusion and accessibility

Digital public services should be designed to be inclusive and address diverse needs, such as those of people with disabilities or the elderly. [2] For example, the UK government regularly posts information on a website on how digital services can be made inclusive so that as many people as possible can use them.

Openness and transparency

Information and data should be exchanged between public administrations. Citizens and companies should also have access to their data so that they can control and correct the data. In addition, users should get an insight into the status of their administrative procedures. Different stakeholders should be involved in the development and delivery of the services. [2]

This principle is implemented z. B. in the Estonian population register, which stores basic information about every person living in Estonia. It contains name, date of birth, place of residence and other statistical data such as nationality, mother tongue, education and occupation. Every resident can view and correct their data, which are connected to other systems, in the register.

By default cross-border ("cross-border by default")

In order to facilitate mobility in the internal market and avoid further fragmentation, public administrations should make eligible digital services available across borders. [2] An example of this is Sweden, which has set up an on-line service that enables third country students to access academic programs at Stockholm University. It enables the use of national eIDs for identification and signing through a federal, cross-border authentication tool.

Standard interoperability ("interoperability by default")

Public services should be designed in such a way that they can be provided across the internal market and across organizational boundaries. To this end, free exchange of data and digital services in the EU should be guaranteed. [2] The National Interoperability Framework Observatory (NIFO), which provides information on interoperability activities in Europe, contributes to this. It analyzes the national interoperability frameworks (NIFs) of the EU member states and associated countries and the alignment of these frameworks with the European interoperability framework (EIF), thus promoting the creation of a single market for digital public services.

Trustworthiness and security

The protection of personal data, privacy and IT security should go beyond mere compliance with the legal framework. In order to take this into account, special attention should be paid to this in the conception phase. This contributes significantly to increasing the trust and acceptance of digital services. [2]

The citizen card in Austria is an example of observing this principle. With this electronic ID (eID), citizens can use digital public services, it is also a virtual passport and is considered a legally valid electronic signature. For a high level of security when logging in, it relies on multi-factor authentication against improper use. In order to maintain a high level of data protection, it relies on cryptographic methods so that the data collected can only be used in a task-oriented manner.

activities

The action plan aims to support coordination and cooperation at the level of the European Union. The joint efforts of the Member States and the Commission aim to increase the availability and use of eGovernment services.

To achieve its goals, the action plan sets three political priorities:

Modernization of public administration with the help of ICT on the basis of central digital basic technologies: z. B. the dissemination of eIDAS services, a revised European Interoperability Framework (EIF) and the promotion of a European catalog of ICT standards for public procurement.
Cross-border mobility thanks to interoperable digital public services: e.g. B. the proposal for a central digital gateway, the development of the European e-Justice portal, the promotion of the connection and linking of different registers in the Member States and the further development of the EURES portal.
Simplification of digital interaction between authorities and citizens or companies with the aim of high-quality public services: e.g. B. the examination of the once-only principle in a cross-border context and the increased dissemination of the spatial data infrastructure (within the framework of the INSPIRE directive).

Previous initiatives

EU eGovernment Action Plan 2011–2016
EU eGovernment Action Plan 2006-2010
eEurope 2005
eEurope 2002

Individual evidence

↑ ^a ^b European eGovernment Action Plan 2016-2020 . ec.europa.eu. Retrieved January 12, 2018.
↑ ^a ^b ^c ^d ^e EU eGovernment Action Plan 2016-2020 . eur-lex.europa.eu. Retrieved January 12, 2018.
^ Digital by default: HMRC pioneering the way in digital public services . gov.uk. Retrieved January 19, 2018.
↑ Application-free family allowance for the birth of a child . bmfj.gv.at. Retrieved January 19, 2018.
↑ dos and don'ts on designing for accessibility . accessibility.blog.gov.uk. Retrieved January 19, 2018.
^ Population Registry . e-estonia.com. Retrieved January 19, 2018.
↑ Sweden opens academic 'borders' with the e-SENS project . ec.europa.eu. Retrieved January 19, 2018.
^ Fostering national interoperability frameworks across Europe . ec.europa.eu. Retrieved January 19, 2018.
↑ The card can do that . buergkarte.at. Retrieved January 19, 2018.
↑ Security . buergkarte.at. Retrieved January 19, 2018.
↑ European Commission: Communication from the Commission to the European Parliament, the Council, the Economic and Social Committee and the Committee of the Regions - eEurope 2005: An information society for all - Action plan to be presented in view of the Seville European Council on 21/22 . June 2002, COM / 2002/0263 final. Accessed April 12, 2019 .
↑ European Commission: Communication from the Commission to the Council and the European Parliament - eEurope 2002: Impact and Priorities A communication to the Spring European Council in Stockholm on 23- 24 March 2001, COM / 2001 / final 0140th Accessed on 12 April 2019 .

[:0-1] European eGovernment Action Plan 2016-2020 . ec.europa.eu. Retrieved January 12, 2018.

[:1-2] EU eGovernment Action Plan 2016-2020 . eur-lex.europa.eu. Retrieved January 12, 2018.

[3] Digital by default: HMRC pioneering the way in digital public services . gov.uk. Retrieved January 19, 2018.

[4] Application-free family allowance for the birth of a child . bmfj.gv.at. Retrieved January 19, 2018.

[5] s and don'ts on designing for accessibility . accessibility.blog.gov.uk. Retrieved January 19, 2018.

[6] Population Registry . e-estonia.com. Retrieved January 19, 2018.

[7] Sweden opens academic 'borders' with the e-SENS project . ec.europa.eu. Retrieved January 19, 2018.

[8] Fostering national interoperability frameworks across Europe . ec.europa.eu. Retrieved January 19, 2018.

[9] The card can do that . buergkarte.at. Retrieved January 19, 2018.

[10] Security . buergkarte.at. Retrieved January 19, 2018.

[11] European Commission: Communication from the Commission to the European Parliament, the Council, the Economic and Social Committee and the Committee of the Regions - eEurope 2005: An information society for all - Action plan to be presented in view of the Seville European Council on 21/22 . June 2002, COM / 2002/0263 final. Accessed April 12, 2019 .

[12] European Commission: Communication from the Commission to the Council and the European Parliament - eEurope 2002: Impact and Priorities A communication to the Spring European Council in Stockholm on 23- 24 March 2001, COM / 2001 / final 0140th Accessed on 12 April 2019 .