Quality management in project management

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In the context of project management , own quality management procedures are used to enable the quality of the projects to be organized.

Standards

ISO 10006

According to ISO 10006, projects are understood as one-time processes of a certain duration, in contrast to the processes of indefinite duration treated in normal quality management, such as B. management processes, or repetitive processes such as B. in mass production . The requirements of ISO 10006 largely correspond to the requirements of EN ISO 9001.

Services can be seen both as routine processes within the company (EN ISO 9001) and as one-off projects (ISO 10006).

CMMI

The Capability Maturity Model Integration (CMMI) offers a detailed process model for the development of products . In particular, CMMI goes into detail on the project management, engineering, support and process improvement processes of development organizations. However, CMMI is only of secondary importance as a test model. CMMI is primarily intended to offer concrete support for process improvement - that is why "Best Practices" and implementation examples are given for each checkpoint. It is precisely this dual use of CMMI as a test model and as an improvement model that makes it a very effective tool. CMMI is compatible with EN ISO 9001 or a specific and detailed formulation for product development.

object

In the context of project implementation, quality management is one of the nine knowledge areas of project management (according to the PMI standard). While the designation of the QM processes is the same or similar to that of the general quality management, the aim in projects is somewhat different.

Quality management in the project has two objectives: high project quality (reliability of the project processes) and also high product quality (i.e. with regard to the project result).

Projects are characterized among other things by their time-limited and unique task. This results in the need to determine individually and once for each project which QM measures are to be carried out.

Therefore, (only) three main processes are defined in the PMBOK Guide:

  • Planning of quality

Determination of which quality goals are necessary for the project and ensuring how and that these goals can be measured (analytical QA). In addition, the definition of measures that preventively ensure better quality (constructive QA).

  • Assuring quality

With the analytical quality assurance (QA) a constant measurement of the project quality takes place (on the basis of the measurands defined in the planning). Quality is increased through constructive QA measures.

  • Control of quality

The control of quality deals with the "dosage" of quality assurance (e.g. provision of resources) on the basis of quality measurements.