Remote assistance
Remote support is a function introduced with Windows XP that enables a Windows computer to be controlled remotely and thus in particular to provide technical support to inexperienced users.
Functionality
The remote support is based on the RDP protocol , which is already used in the server versions of Windows (since Windows NT 4.0 Terminal Server) in the form of the remote desktop . In contrast to the remote desktop, however, remote support does not open a new session, since the client versions of Windows generally only allow a logged-in user, but rather the screen of the currently logged-in user is transferred to the external system and, if necessary, the system can be accessed directly remote control.
Remote assistance under Windows XP was integrated into the Help and Support Center. To initiate a session either Windows Messenger or Outlook Express had to be used, or a file had to be manually transferred from the destination computer to the source computer. Both users had to be reachable directly; use was generally not possible if one of the two users is behind a NAT router . With Windows Vista use was Teredo allows even behind a NAT router, and remote support from the extracted Windows Help and transferred to a separate program that can be controlled with command line options. Windows 7 also enables a session to be initiated via the Peer Name Resolution Protocol , so that Windows Messenger or Outlook Express (both no longer included in Windows 7) are no longer necessary.
Remote support is still included in Windows 10 , but has not been linked in the start menu since the Anniversary Update and can therefore only be executed by calling the file directly msra.exe. Instead, Windows 10 includes an app that offers the same functionality as Remote Assistance, but requires a Microsoft account .
Individual evidence
- ↑ Microsoft Knowledge Base - Q300546: Overview of Remote Assistance in Windows XP