Servant leadership

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Servant Leadership is a leadership philosophy founded by Robert Greenleaf and an established approach to leadership research . It describes the work of leaders as serving those who are led, thus as serving leadership in contrast to dominant leadership.

approach

The Servant Leadership approach includes an uncompromising orientation of the leadership towards the interests of the led: “A Servant Leader loves people and wants to help them. The mission of the Servant Leader is therefore to identify the needs of others and to try to meet these needs. "(Kent Keith, CEO of the Greenleaf Center for Servant Leadership.) Frederick the Great already described the idea of ​​serving leadership :" The Ruler is the first servant of the state. He is well paid so that he can maintain the dignity of his class. But one demands of him that he work for the good of the state and [...] manage the main business with care. ”The founder of Servant Leadership, Robert Greenleaf, states that while reading Hermann Hesse's Morgenlandfahrt he came across the idea of ​​Servant Leadership to have come.

In today's management practice, the principle of the servant leader is controversial, but repeatedly finds supporters:

  • The former chairman of the board of management of Robert Bosch GmbH, Hans Lutz Merkle (1979), “that serving and leading are not opposites, but that leadership skills result from the willingness to serve. Leadership is a special category of service. "
  • Ex-Telekom HR director Thomas Sattelberger : “In a service company, leadership must have a distinctly serving component and not be lived as a positional power. [...] Obviously I couldn't do it. "
  • Benedictine monk and management consultant Anselm Grün : “Submissive, hesitant, timid: the concept of humility has been lost in the economy because it has a negative connotation. Humility is one of the virtues that managers need most. Because leading means: serving ”.

Empirical Findings

According to a meta-analysis of 318 empirical studies with a total of more than 148,000 people, the servant leadership approach has a strong influence on employee job satisfaction. Of 14 leadership styles examined, the relationship between leadership and job satisfaction was highest for servant leadership (r = 0.73).

further reading

  • Dirk van Dierendonck: Servant Leadership - A Review and Synthesis. In: Journal of Management. July 2011 (37), pp. 1228-1261.
  • Robert K. Greenleaf: The Servant as Leader. New edition. The Robert K Greenleaf Center, 1991, OCLC 24918113 . (First edition 1970)
  • Hans H. Hinterhuber, Anna Maria Pircher-Friedrich, Leonhard J. Schnorrenberg (eds.): Servant Leadership: Principles of serving corporate management. Erich Schmidt Verlag, 2007, ISBN 978-3-503-09785-2 .
  • Emily M. Hunter, Mitchell J. Neubert, Sara Jansen Perry, LA Witt, Lisa M. Penney, Evan Weinberger: Servant leaders inspire servant followers - Antecedents and outcomes for employees and the organization. In: The Leadership Quarterly. 2013 (24), pp. 316–331.
  • Markus Krost, Boris Kaehler: Servant Leadership - The manager as a servant? In: Personnel Management. Issue 6/2010, pp. 54–56. (online on the website of the German Society for Personnel Management )
  • Fons Trompenaars, Ed Voerman: Servant-Leadership across cultures. Infinite Ideas, Oxford 2009, ISBN 978-1-905940-99-8 .
  • Gary A. Yukl: Leadership in Organizations. 8th edition. Pearson, Boston et al. a. 2013, ISBN 978-0-273-76566-0 , pp. 336-338.

Individual evidence

  1. ↑ Quoted from: Fons Trompenaars, Ed Voerman: Servant-Leadership across cultures. Infinite Ideas, Oxford 2009, p. 8.
  2. ↑ Frederick the Great: The political testament of 1752.
  3. ^ Robert K. Greenleaf: The Servant as Leader. New edition. The Robert K Greenleaf Center, 1991. (First edition 1970)
  4. ↑ Quoted from Anselm Grün: Leading people, awakening life - suggestions from the Rule of Benedict of Nursia. 6th edition. dtv, 2010. (First edition: Vier-Türme Verlag, 1998)
  5. ↑ Quoted from Reiner Straub, Randolf Jessl: I wonder about myself. In: Personalmagazin. Issue 6/2012, p. 13.
  6. ↑ Anselm Grün: The courage to descend. In: Handelsblatt. December 12, 2013, p. 16.
  7. ↑ Esra Çakmak, Özge Öztekin, Engin Karadağ: The Effect of LeadershipLeadership on Job Satisfaction . In: Leadership and Organizational Outcomes . Springer International Publishing, Cham 2015, ISBN 978-3-319-14907-3 , pp. 29–56 , doi : 10.1007 / 978-3-319-14908-0_3 ( springer.com [accessed August 8, 2018]).