Standard service element
The Standard Service Element (SSE) is a term from service management and is the standard production element from the " top-down " perspective (sales or portfolio view).
Base
The basis is the respective offering (e.g. desktop service); the offering elements are derived from this (e.g. field service client service, field service server service, field service system printer service, etc.). The next level is the SSE (e.g. IMAC / D).
Nico Ebert describes the SSE in his dissertation: “The Standard Service Elements (SSE) represent the services of production and form the interface to the sales department of T-Systems. They can be put together modularly by the sales department according to the needs of the customer; their description in terms of functionality, quality and costs is consistent. If a customer wishes to receive individualized services that deviate from the standard, they can receive them in the form of Individual Services Elements . “The SSE is the interface between customer requirements (customer catalog) and the provision of services.
SDE and SSE
The standard production element from the "bottom-up" view (production view, manufacturing view, delivery view), on the other hand, is the standard delivery element (SDE). The SDE have different characteristics so that the SSE and the SDE can match. These so-called SDE options describe different service levels, different security levels or storage requirements. This ensures that the SSE has the required characteristics.
Individual evidence
- ↑ Installation, Move, Add, Change, Disposal
- ↑ unisg.ch: "Production planning and control for IT service providers" (PDF; 7.3 MB), dissertation, University of St. Gallen, University of Economics, Law and Social Sciences (HSG) to obtain the title of Doctor of Economics presented by Nico Ebert, 2009. Retrieved October 28, 2011