Advanced Medical Priority Dispatch System

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Advanced Medical Priority Dispatch System ( AMPDS for short ) is a protocol for the standardized recording of emergency calls in rescue control centers . The severity of a medical emergency is determined and the existence of a life-threatening situation is determined in a questionnaire consisting of around 20 questions, which can usually be answered with yes or no.

The questions range from where exactly is the emergency location? via Is the person completely awake? until Is the affected person bleeding profusely? As soon as the presence of an emergency is established, the respective dispatcher alerts the appropriate rescue equipment and then decides whether it is necessary to send an emergency doctor to the scene of the incident. The AMPDS enables the emergency services to be alerted in a standardized manner and releases the dispatcher from any legal claims of the patient and third parties, as all voice traffic and every decision is precisely documented. Another significant advantage of AMPDS is that safety instructions, first aid instructions, telephone birth instructions and resuscitation instructions are stored for a large number of different emergencies (traffic accidents, acts of violence, accidents involving dangerous goods, births, etc.).

The protocols are developed by the US National Academy of Emergency Medical Dispatch , adapted to various European languages ​​and can be used in the form of index cards or as software.

AMPDS is used today by a large number of control centers in Europe. For example from the Lower Austrian state control center ( emergency call Niederösterreich ), the state control center of the Carinthian Red Cross, the control center Tyrol (until August 2016, change, among other things, for cost reasons), the control center of the Viennese professional rescue , the regional control center Bodensee-Oberschwaben (Baden-Württemberg), as well as the control centers of the Berlin fire brigade and the Wiesbaden fire brigade.

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