Browser sharing
Browser sharing refers to the transfer of the content of a browser to one or more other browsers. This provides the basis for online support or sales assistance, for example .
Applications
Sales assistance
The active sales aid through browser sharing is shared browsing through the online shop on two or more computers. Surfing together supports, for example, the conveyance of information and makes it easier to find the desired pages. In sales, the sales help can be used to refer to products or additional information.
Thanks to special push-in functions, the pages can be displayed directly without the partner having to do anything. As part of live support systems, they support customer advisors or supporters in looking after customers.
Support
Support is the largest area of application for the browser sharing concept. Due to the direct integration of the browser sharing software into the web application, neither of the two support parties need specially installed software.
software
At the moment, browser sharing can only be used via plugins. For example, ViewMyBrowser or Syncronite offer solutions for this.
Website monitoring
Under Web site monitoring refers to the live monitoring of websites such. B. offered by live support systems for active support for the site visitors. As part of the monitoring, customer service representatives can determine the activities of visitors on the site, start a conversation ( chat ) and, if necessary, help with filling out forms.
Since the customer advisor sees the same thing as the customer, website monitoring offers a wide range of options for supporting site visitors. In contrast to remote access, however, only the page content and activities of the visitor on the page can be determined.
Individual evidence
- ^ Sanjiv Purba (Ed.): Architectures for E-Business Systems: Building the Foundation for Tomorrow's Success . CRC Press , 2001, ISBN 978-1-4200-3150-8 , pp. 145 ff . ( limited preview in Google Book search).