Business behavior

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Business Behavior ( British English ; also Business Behavior ) meanssocial behavior in everyday professional life that corresponds to expectations . In business life there are special, mostly culturally influenced and socially influenced expectations of those involved in various professions, sectors, regions and hierarchical levels. Fulfilling these expectations is a sign of belonging to the group of those who work in this industry, region or hierarchical level, and is decisive for the success or failure of further business relationships.

In cross-cultural business in particular, you cannot be sure how your business partner will likely behave at a business meeting without conscious expectations. And without expectations that relate to the expectations of the other person (=  expectation expectations ), you cannot know which expectations you should adapt your own behavior to during the appointment.

Constructive communication processes in business are thus based on the business partners forming matching expectations and expectations. As a result, an action / communication by one business partner can follow a previous action / communication by the other business partner, so that a stable social situation arises.

Expected forms of behavior in business life only have to do to a certain extent with fixed rules and essentially relate to mindfulness and appreciation of the business partner. Knowing and implementing social behavior that meets the expectations of different business partners is an important basis for an appropriately self-confident appearance, which the counterpart usually associates with competence. The continued disappointment of expectations of business partners with regard to the social behavior shown inevitably leads to irritations that can escalate into tensions, conflicts and even breaking off the business relationships of the actors.

In order to make progress in the various networks in particular, it is essential to be able to show the expected behaviors and cultural codes . Without this ability, long-term access to such networks is closed.

See also

literature

  • RR Gesteland: Global Business Behavior: Successful behavior and negotiation in international business. Piper, Zurich 2002, ISBN 978-3-492-23686-7 .
  • G. Schlegel, C. Tödtmann: Business Behavior. Perform confidently on the job. The best columns from the Handelsblatt. Redline, Munich 2005, ISBN 978-3-636-01303-3 .
  • G. Schlegel, C. Tödtmann: More Business Behavior. Perform confidently on the job. Redline, Munich 2006, ISBN 978-3-636-01365-1 .