Business control

from Wikipedia, the free encyclopedia

Business control (abbreviation 'GeKo') generally refers to the entirety of all concepts in connection with the controlled processing of business in public administration and in particular application software. Businesses of various kinds are objects of processing, such as B. planning applications , inquiries from citizens or journalists, bills, complaints or appeals . Examples of controlled processing goals are

  • compliance with statutory and other deadlines
  • the monitoring of the work flow and in particular the identification of bottlenecks
  • the statistical evaluation of the total number of all business cases over a longer period with the aim of identifying over- or under-capacities.

Application software for business control allows it

  • Shops resp. Business cases including metadata
  • Documents and files
  • Addresses of the business participants
  • incoming and outgoing emails
  • Workflows

manage. In addition to the term 'business control', the term 'business administration' GEVER is also occasionally used.

GeKo software

Business control is mostly implemented using application software . The simplest solutions consist of a spreadsheet table. Full-fledged solutions include workflow engines , powerful e-mail interfaces for outgoing and incoming e-mail, and tight integration of word processing and invoicing functions . There are now a number of GeKo standard packages.

Difficulties in practice

The following difficulties are known:

  • The individual organizational units of the public administration are unwilling to cooperate across the board
  • high complexity of the software for occasional users
  • just rudimentary integration of email functions