Information Excellence
Information Excellence describes the ability of an organization to use information in an optimal way to achieve its own competitive advantages. If the provision of information is viewed as a customer-oriented process in the sense of business excellence, excellence means the ability of an information provider (sender) to know the interests of its information customers as best as possible and to optimally satisfy their needs in this regard . From the information customer's point of view, Information Excellence pursues the objective of enabling the customer to develop his information needs in a targeted manner and to continuously satisfy them by selecting any information provider.
Motivation and Background
The information society economy of the 21st century requires people in most industries to interact more and more complexly in planning and managing their businesses. Increasingly, people are becoming knowledge workers who have to deal with a large amount of constantly changing information. The availability of high-quality information is therefore increasingly decisive for the quality of critical company processes, because it enables people within the processes to make the right decisions and to take appropriate actions. The term information excellence therefore includes all measures of a company which, in the sense of business excellence, contribute to increasing the quality at the information level . Quality refers to the relevance of information both at the level of an organization and an individual in specific situations within an organization and its processes.
requirements
The instruments for achieving information excellence include various measures at the level of the organization and culture of a company, which are also used within the framework of the EFQM model . The overriding goal of customer orientation means for the internal and external information policy of an organization to tailor it precisely to the interests of its information customers, to measure them continuously and to coordinate them with the information offered. Modern IT systems and an information architecture that defines the rules of the game according to which content is exchanged between provider and customer are helpful for the effective implementation of these measures . In the area of IT systems, semantic processes in particular play an important role.
See also
- customer focus
- EFQM model for business excellence
- Information quality
- Information literacy
- Information overload
- Information needs