Kepner-Tregoe
Kepner-Tregoe (also sometimes called KT analysis ) is a company that specializes in problem solving (also sometimes known as problem solving method ).
Kepner-Tregoe was founded in 1958 by Charles Kepner and Benjamin Tregoe. The two company founders are considered pioneers of rational working methods and have researched and visualized the basic solution thought patterns of people. The company has its global headquarters in Princeton , New Jersey . The European headquarters are in Maidenhead , UK. In addition, there are offices in Europe in Germany, the Netherlands, France, Ireland and Switzerland.
In the area of these thought processes, problem analysis , decision analysis , rational project management , analysis of potential problems, situation analysis, strategy formulation and implementation and much more are considered to be fundamental methods to establish thought processes permanently.
Under the term "Kepner-Tregoe" there are several methods to solve different "tasks". Basically, the term “problem” is differentiated from “decision”. Different tasks that people face require fundamentally different approaches. The processing of these tasks sometimes requires different processes. Exactly this difference becomes clear through the situation analysis. Furthermore, the classified tasks can be solved through various processes.
Problem analysis is now regarded as " best practice " in the field of operational and service excellence . It enables unknown causes to be identified in order to subsequently eliminate them. Among other things, the problem analysis by Kepner-Tregoe is recommended for use in problem management by ITIL .
Decision analysis provides the rational claim for the best available solution that is to be implemented.
Situation analysis determines all necessary tasks, clarifies and prioritizes them, presents them in a special to-do list , the so-called Action Item List (AIL) , and prepares the solution with the right tools.
The analysis of potential problems is a process to avoid future problems and to be prepared for the damage reduction in an emergency.
Similar methods
Web links
- kepner-tregoe.com - Official website on the topic