Conflict ability
The concept of conflict management describes the ability to take up a dispute , to deal with it constructively and, if possible, to avoid it in advance. In essence, it coincides with the concept of readiness for conflict .
Dealing with conflicts not only implies the search for an appropriate solution , but also the creation of a basis that promotes good relationships , tolerance , openness and the development of a fair culture of debate .
Prerequisites for conflict-capable action
- Empathy in interpersonal processes, early recognition of a conflict situation
- do not be shy and do not generally avoid conflicts, because they can lead to improvements by changing the situation
- Understanding of self and other perception
- Empathy and willingness to understand the views of the other party to the dispute as well
- a healthy level of self-esteem and self-assertion
The foundation for these skills is laid in a child's early developmental years. Children are less capable of conflict than adults, but there can also be people who are capable and incapable of conflict in groups of the same age. In democratic communities, the ability to deal with conflicts is an important personal characteristic and competence.
According to educators, conflict management can be learned. Not only personality traits can influence conflict-prone behavior, but material requirements may also play a role. One example of this is the social position of women. Until well into the 20th century, women were less capable of conflict than men due to their limited opportunities to work and act, as they were mostly dependent on men.
(Relevant, beneficial) for constructive conflict resolution must be on the emotional level ( level of relationship ) distance to be taken so that the object on an objective level ( level of content ) can be discussed.
Examples of conflicts in different areas
"A conflict [...] exists when those affected have different interests, opinions, values, plans of action or goals, these cannot be realized at the same time to a degree that is satisfactory for everyone, and the parties to the conflict are aware of these discrepancies."
1. Politics (majority decision) The ruling party or the ruling coalition is generally superior to the opposition parties due to the majority structure and is therefore more capable of conflict.
2. Economy (trade unions) Trade unions represent the rights and interests of employees vis-à-vis employers. In this way, they strengthen the employees' ability to deal with conflict.
3. Culture and religion Confrontations, such as between Israel and Palestine ( Middle East conflict ), have been going on for decades because both sides are equally ready for conflict. Often such disputes are not conducted at the factual level.
See also
literature
- F. Glasl: Conflict Management. A handbook for managers and consultants. 4th edition. Verlag Haupt / Free Spiritual Life, Bern 1994.
- Angela Sack-Hauchwitz: On male and female willingness to conflict, gender aspects and diversity. Retrieved December 26, 2015.
- Heinz Jiranek, Andreas Edmüller: Conflict Management - As a manager, preventing, recognizing and resolving conflicts. 3. Edition. Rudolf Haufe Verlag, Munich 2010, ISBN 978-3-448-10122-5 .
- Edward DeBono: Conflicts. Econ, 1987, ISBN 3-430-11423-3 .
- Jutta Kreyenberg: Handbook Conflict Management. 2nd Edition. Cornelsen, 2005.
- Annegret Hugo-Becker: Psychological conflict management - knowledge of human nature, ability to deal with conflict, cooperation. Beck economic consultant in dtv, Munich 1992.
- Ludger Mehring: Subjective theories of teachers in class on conflicts experienced in class. University Press Dr. Norbert Brockmeyer, Bochum 2009, ISBN 978-3-8196-0722-6 .
Individual evidence
- ↑ G. Bovet, V. Huwendiek (ed.): Guide to school practice. Pedagogy and psychology for the teaching profession. Cornelsen, Berlin 2008, p. 436.