Microsoft Certified Desktop Support Technician
Microsoft Certified Desktop Support Technician (MCDST) is a certificate offered by Microsoft which certifies technical competence in the field of IT support. In addition to this, it serves as a helpful addition in the job market to make it easier to get a job. It is particularly aimed at employees in a call center or help desk who provide first-level telephone support . To obtain the MCDST certificate, two compulsory exams must be successfully passed:
- Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- Exam 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
literature
- Windows XP User Support and Troubleshooting - Microsoft Press - ISBN 3-86063-971-4
- User Support and Troubleshooting for Desktop Applications on Windows XP - Microsoft Press - ISBN 3-86063-972-2
See also: List of IT certificates