Organizational Citizenship Behavior

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Organizational Citizenship Behavior (OCB) is voluntary behavior in the workplace that has a positive effect on the functionality of the organization and is not explicitly taken into account in the formal incentive system. The term is used in industrial and organizational psychology . It was introduced to the specialist discourse in 1988 by Dennis W. Organ .

The assessment is based on the following factors:

  • Altruism - Providing assistance to other members of the organization
  • Conscientiousness in fulfilling one's own tasks.
  • "Work-related" courtesy - coordinate with colleagues before taking action.
  • "Sportsmanship" - the relaxed handling of the "usual anger"
  • Civic virtues - participation in public life

literature

  • Dennis W. Organ, Organizational citizenship behavior: the good soldier syndrome ; 1988

Individual evidence

  1. ↑ a b c FW Nerdinger, Organizational Citizenship Behaivor (OCB) ; on DORSCH, Lexicon of Psychology; accessed on May 18, 2017.