Process controlling

from Wikipedia, the free encyclopedia

Process controlling describes the planning and control of business processes as well as the necessary information supply and coordination.

The focus of the planning is the definition of target and measurement parameters for business processes .

In this context, control means recording the actual performance of business processes on the basis of the defined measured variables. Target deviations and their causes are determined by comparing target and actual values.

The provision of information means the provision of information that is required to control business processes.

Coordination means coordinating planning, control and information provision with one another in terms of content and timing, and coordinating measures to correct deviations from targets.

aims

Core objective of the new process monitoring is a continuous improvement of processes to achieve. This includes both improving the effectiveness of business processes ( customer satisfaction ) and improving the efficiency of business processes (process time, adherence to deadlines, process quality and process costs). The weighting of the individual performance parameters depends on the success factors , the respective competitive situation and the competitive strategy pursued.

Demarcation

The ongoing process controlling can be supplemented by regular process audits and / or a process assessment. The process audit checks the compliance of the business processes with internal and external requirements. The requirements of DIN EN ISO 9001: 2000 and DIN EN ISO 10011-1: 1990 must be observed here. In process assessment, the degree of maturity of a business process or the entire process management is determined within the framework of a self-assessment, ie the appropriateness and effectiveness of the process organization and process controlling.

literature

  • Frank Ahlrichs, Thilo Knuppertz: Controlling of business processes: implementing process-oriented corporate management . Schäffer-Poeschel, Stuttgart 2010, ISBN 978-3-7910-2978-8 .
  • Hermann J. Schmelzer: Implement holistic business process management successfully . In: Journal for Controlling and Management . Special issue 2, 2011, p. 69-79 .
  • Hermann J. Schmelzer, Wolfgang Stuhlmann: Controlling in business processes: experiences and recommendations from practice . In: krp-Kostenrechnungspraxis, magazine for controlling, accounting and system applications . 45 year, no. 6 , 2001, p. 329 .