Quality control

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Quality control or quality control is part of quality management .

background

According to EN ISO 9000: 2005 point 3.2.10, quality control is the part of quality management that is aimed at fulfilling quality requirements. Quality control encompasses work techniques and activities both for monitoring a process and for eliminating the causes of unsatisfactory results. Quality control measures and quality assurance / QM presentation measures are interrelated.

(According to EN ISO 8402, August 1995 , section 3.4, quality control was defined as “work technology and activity that is used to meet quality requirements”. This standard was withdrawn with 2000-12-00 and replaced by ISO 9000: 2000 September 2005 the revision of ISO 9000 was published as EN ISO 9000: 2005.)

Revision ISO 9000: 2015

Since the revision of the ISO 9000 (DIN EN ISO 9000: 2015) standard in November 2015, the term “quality control” has been replaced by the term “quality control” without changing its meaning.

Components

Quality control / quality control includes:

  • Complaint management : Company-wide information potential is noticed through complaints. This should not only be used to eliminate the complaint as such, but must also be used to optimize cross-departmental processes when tracking internal, supplier and customer complaints.
  • Document control : The integrated management systems introduced place high demands on the management of quality documents. Paperless control and distribution of documents minimizes time and sources of error.

See also

Individual evidence

  1. DIN EN ISO 9000: 2015-11: Quality management systems - Basics and terms. Beuth publishing house.