Temp method
The TEMP method is a management system for the management and control of mainly medium-sized companies. It is also known as the balanced scorecard for medium-sized companies.
Differentiation from other management systems
The TEMP method is an integrated management system that covers all essential company areas. While the well-known systems EFQM model and St. Gallen management model are mainly used in large companies, the TEMP method was specifically developed for small and medium-sized companies.
history
The TEMP method was developed in the 1990s by Jörg Knoblauch and managers from his group of companies. The term TEMP-Methode was registered as a trademark in 2000. In 2001, the method was described by the developers in the book "Corporate Fitness - The Way to the Top". The drilbox Georg Knoblauch GmbH was recognized by the German Society for Quality as the winner of the Ludwig Erhard Prize competition 2002 for implementing the TEMP method. In 2009 the book “The TEMP Method: The Concept for Your Entrepreneurial Success” was published by Campus-Verlag (authors: Jörg Knoblauch , Jürgen Kurz and Jürgen Frey).
target
The aim of the TEMP method is to evaluate one's own company and to use this to create a location analysis. Here strengths and weaknesses are determined. And instructions are given on how the weaknesses can be overcome. This enables the company to continue to develop holistically.
concept
The concept of the TEMP method consists of four building blocks. It sees the entrepreneur as the “boss” of a team that he has to put together and lead (as in sport). In medium-sized companies, his way of working is formative for the entire company. The first component of the method helps the entrepreneur to identify his strengths and weaknesses as a manager and to optimize the decisive aspects of leadership. The second component is the company's focus on the customer. Only the customer determines whether the company has a right to exist in the market in the long term. Therefore it is about using the method to ensure that customers are found, satisfied and kept. This focus on the customer requires committed employees who process customer requests. The TEMP method sees employees as “internal customers”, whose needs also play an important role. This third building block contains methods to motivate employees in the long term and to keep them in the company. The philosophy behind this is to turn employees into so-called co-entrepreneurs. Before delivery can be made to the customer, certain processes are required for each product and service. The aim of the fourth module is to ensure that these processes run error-free, cost-effectively and without delays. This is based on the business knowledge that it is crucially dependent on the quality of the processes whether profit margins are generated. In addition to the four modules, other modules are possible depending on the company situation, such as B. Finance, value orientation, etc. The method has also been adapted to numerous applications, such as B. The TEMP Method for Crafts, The TEMP Method for Education, The TEMP Method for Non-Profit Organizations, etc.
Action
In each field of activity there are statements about the current situation, which are sorted according to school grades. Starting with grade 6 to grade 1, the statements are read and then the applicable current situation (e.g. grade 3) is ticked in a self-assessment. An average grade can now be calculated for each component, as well as for the entire company. The current situation can be represented graphically using various visualization tools. For the further development of the company, the method provides instructions with which the company can gradually improve grade by grade in each field of activity.
Evaluation criteria
In each module there are seven fields of action in which an evaluation takes place. These are:
Component 1: team boss
- Develop an entrepreneurial personality
- Define corporate mission statement
- Plan strategically
- Select employees
- Arrange success
- Operate profitably
- Design the external image
Building block 2: Customer expectations
- Develop core competencies
- Focus on target group
- Increase service quality
- Develop innovative ability
- Strengthen sales
- Measure customer satisfaction
- Maintain customer relationships
Component 3: Employees
- Communicate openly
- Win co-thinkers
- Promote further education
- to transfer responsibility
- Guarantee the ability to represent
- Enjoy and own
- Appreciate employees
Building block 4: processes
- Keep order
- Improve quality
- Increase adherence to deadlines
- Optimize processes
- Reduce stocks
- Measure work efficiency
- Develop network relationships
advantages
- Easy to understand and implement
- Depending on the size of the company, little or no external advice is required for an initial inventory
- Suitable for small and medium-sized companies
disadvantage
- Self-assessments, as used in the TEMP method, always harbor the risk of operational blindness and wishful thinking.
- Not suitable for large companies and corporations
TEMP Award
- The TEMP Award is given to successful users of the TEMP method. Potential candidates are proposed by a team of advisors from tempus-Consulting and selected by the scientific advisory board.
literature
- Knoblauch, Kurz, Frey: The TEMP-Method®, 2009 Campus Verlag GmbH, Frankfurt / Main
- Knoblauch, Frey, Kummer, Stängle: Corporate Fitness - The Way to the Top, 2001 Gabal Verlag, Offenbach
- Scherer, Hermann: Benefit from the best, Vol. III, 2003 Gabal Verlag, Offenbach
Web links
- Presentation of the TEMP method on management methods for medium-sized companies
Individual evidence
- ↑ Controller Magazin PDF - page 68 , accessed on November 21, 2012.
- ↑ tmdb.eu , accessed on November 21, 2012
- ↑ Corporate Fitness - The Path to the Top, published by Gabal Verlag 2001. ISBN 978-3-89749-120-5
- ↑ Temp Method contains the Ludwig Erhard Prize , accessed on November 21, 2012.
- ↑ Herzog, Hans-Henning: tqm light - especially for SMEs in MQ management and quality, 11/2004, p. 18ff.
- ^ Knoblauch, Kurz, Frey: Die TEMP-Methode®, 2009 Campus Verlag GmbH, Frankfurt / Main, pp. 185ff.
- ^ Knoblauch, Kurz, Frey: The TEMP-Method®, 2009 Campus Verlag GmbH, Frankfurt / Main, p. 47, 199ff
- ^ Knoblauch, Kurz, Frey: Die TEMP-Methode®, 2009 Campus Verlag GmbH, Frankfurt / Main, p. 45