Triage (business administration)
Triage ( French from the verb "trier" = to sort, German also sifting , classification ) initially describes a general concept of "sorting according to urgency". Triage is particularly well-known in the medical field (the classification of the injured in a disaster according to the severity of their injuries).
In addition, the selection process concept has occasionally found its way into business administration , especially in business informatics . The term 'triage' is also used by numerous process management or ticket systems as an important status for viewed and divided processes.
The triage is closely connected with the design of the demand management (demand management ), which, originally also from medicine, is applied to different areas.
In the economic sense, one means, for example, the segmentation of customer wishes or external requirements or the determination of the process variant that is best suited for problem solving in a certain situation.
The triage concept pursues the goal of optimizing and accelerating business processes by assigning certain requirement classes to more specialized business processes. For example, when processing loan applications in a bank, a distinction can be made between simple, average and difficult cases. For each of these classes there is a specialized variant of the " credit processing " business process based on the triage concept . This avoids the unnecessary request for resources and accelerates the business process.
The so-called Eisenhower principle is a continuation of the triage .
Individual evidence
- ↑ History and Background - Article on the term triage
- ↑ Demand Management - definition in the Gabler Wirtschaftslexikon