Aspect software
| Aspect Software, Inc. | |
|---|---|
| legal form | Incorporated |
| founding | 1973 |
| Seat |
Phoenix, Arizona , United States
|
| management | Stew Bloom ( CEO ) |
| Number of employees | approx. 2,000 (worldwide) |
| sales | $ 443 million |
| Branch | Information technology |
| Website | www.aspect.com/de |
Aspect Software is a software and IT service company that offers solutions for communication processes in contact centers and in companies. This includes software and services for the technical administration and control of customer communication, for personnel deployment planning and for the optimization of employee deployment ( workforce optimization ) in the area of customer contacts.
history
Aspect Software was founded in 1973 as Aspect Communications. Several company takeovers in the area of call and contact center technology followed.
Market position
In the segment workforce management aspect is according to the market report "2011 World Contact Center Workforce Management Systems" by Pelorus Associates , an independent market research - the leader and consulting firm, with 29.7 percent worldwide market share.
Products
The main product in the area of customer contact management is Aspect Unified IP , a software that integrates essential contact center functions: the distribution of incoming inquiries, outgoing calls, voice portal , internet contact , self-service applications as well as unified communication and collaboration .
Web links
- Website Aspect Software (English)
- Aspect Software website (German)
Individual evidence
- ↑ a b Company profile ( Memento of the original from February 15, 2013 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. on insideview.com, accessed June 14, 2014.
- ^ Aspect Software @ Call Center Helper . Call center helper website - The UK's most popular contact center magazine. Retrieved July 19, 2012.
- ↑ Aspect Again Named # 1 Global Workforce Management Solution Vendor , Yahoo Finance News website. Last accessed on June 14, 2014.
