Business support system

With Business Support System ( BSS ) is an IT system referred to the business processes of a telephone company supports.

Supported business processes are e.g. B.

• Management of contractual relationships with customers / suppliers / partners, e.g. B. Customer Relationship Management
• Management of products and resources
• Billing

In addition, the term "BSS" is used to denote the entirety of these systems as well as the industry-standard domain model .

Unlike "BSS" which is referred to as "OSS" (Operations Support System) a computer system, operation support system operational components of a telecommunications network managed. The term “OSS” is also used to denote the entirety of the systems and the domain model.

In the telecommunications industry, the pair of terms OSS / BSS is used to differentiate between the two domain models.

The international industry association TeleManagement Forum is a key authority for the OSS / BSS topic .

Web links

• The Definition of OSS and BSS (Engl.)
• What is OSS / BSS? - “Motion graphic” to illustrate the terms OSS and BSS