Enhanced Telecom Operations Map

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The enhanced Telecom Operations Map ( eTOM ) is a framework for business processes of companies in the field of telecommunications and IT services , which is published by the TeleManagement Forum .

The eTOM approach is based on the fact that telecommunications and IT companies often have to exchange data in order to provide a service to an end customer across a process chain. In order to be able to provide the best possible quality service , all those involved in the process must have the same ideas about quality in relation to the promised properties of the service. A prerequisite is therefore the transparency of the business processes across the participating companies. The easiest way to achieve this is when these companies align their processes to standards , and the eTOM tries to set such standards. This does not mean that such a company has to implement all eTOM processes in their entirety: the eTOM sees itself as an offer for the benefit of all involved.

There are other process frameworks such as ITIL . In contrast to ITIL, the focus is not on the service-oriented provision of IT services and the associated processes, but on the provision of transparent services across multiple companies. ITIL processes can also be mapped within eTOM. Some ITIL processes are more delicate and precise than their equivalents in eTOM. eTOM and ITIL do not contradict each other, but complement each other: A company is free to use the ITIL definitions if they are more useful.

In contrast to ITIL, which only defines processes, eTOM also has a data model for every detailed process. This enables companies to design their application landscape in such a way that the data objects between the applications used can be exchanged more easily.

A draft of the TeleManagement Forum called New Generation Operations Systems and Software (NGOSS) compiles guidelines and specifications for a service-oriented architecture.

  • eTOM is a "multipart ITU-T Recommendation" (M.3050)

literature

  • Paul Alpar, Rainer Alt, Frank Bensberg, Heinz Lothar Grob, Peter Weimann, Robert Winter: Application-oriented business informatics - strategic planning, development and use of information systems . 8th edition. Springer Vieweg, Wiesbaden 2016, ISBN 978-3-658-14145-5 , pp. 238–242.
  • John Reilly, Martin Creaner: TM Forum Frameworx: An Essential Guide for the Service-Oriented Enterprise . TM Forum, Version 1.0, 2010, ISBN 978-0-9794281-8-0 .

Web links

  • tmforum.com - Official website of the TeleManagement Forum