Order to cash

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Under Order to Cash (OTC / O2C) is the process in a company from the order until receipt of payment . This process is very comprehensive and sub-steps are usually individually defined within the company.

Sub-process for OTC in the process variant material are

• Order creation
• MRP run (subsequent processes of the MRP run can be the processes PTP: Purchase to Pay or MTS: Make to Stock)
• Availability check (also: ATP - available-to-promise )
• Sending an order confirmation
• Creation of delivery documents and picking documents
• Picking and packing the materials
• Goods issue of the materials
• Invoicing including revenue updates in accounting
• incoming payments

Sub-processes for OTC in the process variant service are

• Order creation
• Resource and resource deployment planning
• Sending an order confirmation
• Provision of the agreed service
• Invoicing including revenue updates in accounting
• incoming payments

Upstream processes of the OTC are, for example, customer acquisition , downstream dunning and complaint processing.