In process benchmarking or process comparison , the business processes running in an organization are recorded both quantitatively (for example through time studies ) and qualitatively and compared with similar ones. Determining benchmarks and setting future-oriented targets are the tasks of process benchmarking.
In particular, quantitative (metric) process benchmarking is becoming more and more important, as it provides process performance data. These are then evaluated using key figures such as lead time , productivity , quality and process costs .
The aim of process benchmarking is to identify weak points, gaps and waste through analysis and comparisons with the aim of improving the individual processes. A company should not have any processes that are not directly or indirectly necessary for its business activities and the fulfillment of corporate goals. Overall, the aim is to reduce costs, accelerate processes and / or improve quality. This helps to increase customer satisfaction , productivity and / or shorten lead times .
- Ed. H. Sabisch, C. Tintelnot, Springer Verlag Integrated Benchmarking for Products and Product Development Processes, Chapter 2.2.2 BM for Product Development Processes, p. 59, ISBN 3-540-61963-1