Retained organization
Retained organization (also retained management) refers to people or units in a company who, for example after outsourcing , form the controlling interface to the external service providers. On the one hand, it ensures that the outsourcing company does not become too dependent on the external service provider (s). On the other hand, the retained organization takes care of the details of the cooperation with the service providers.
These tasks mainly include topics such as:
- Management of customer relationships with external service providers (contracts, price negotiations, etc.)
- Management of the requirements from your own company to the service provider (demand management)
- control
- Process design
- Quality management
- communication
- Controlling , cost control
The retained organization should be set up quickly in outsourcing projects and made capable of action so that it can influence and control future structures and processes at an early stage.
Individual evidence
- ↑ HMD glossary on the main topic of outsourcing, HMD 245. ( Memento of the original from March 16, 2008 in the Internet Archive ) Info: The archive link has been inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
Web links
- Per Christensen: Retained Organizations - Asset or liability? (PDF; 30 kB)