Procedure for determining regulatory requirements in work

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Definitions of the levels in the VERA

The theoretical framework for the procedure for determining regulatory requirements in work activity ( VERA ) is the 5-level model of action regulation in Austria. These five levels are explained in the figure Definitions of the levels in the VERA .

Note: VERA and the associated RHIA were developed separately, but it makes sense to use them together. This is also evident from the last joint publication of the procedures.

Process description

Procedure at the VERA

The work analysis with the VERA always relates to the work task . Several work items are examined separately from one another. However, it is possible to consider several work tasks - each related in a certain way - as an overarching unit and to assess the regulatory requirements of this task structure in summary. The VERA is divided into 3 main sections. Part A serves as a general orientation for the entire work activity and is divided as follows:

  • A 1: Sketch of the workplace environment
  • A 2: Sketch of the workplace
  • A 3: Record of work organization
  • A 4: Recording of the entire work activity
  • A 5: Definition of work tasks
  • A 6: Recording of the time share of work tasks and delimitation of secondary activities.

With the help of part B, the examiner gets a special orientation. In this section, the external characteristics of the work task are first recorded in a standardized form, unless they have already been asked for in Part A. This is followed by questions about what the worker has to observe, consider and plan when performing his or her task. The individual questions are structured as follows:

  • B 1: training
  • B 2: Type of work item
  • B 3: number of jobs
  • B 4: Choice of jobs
  • B 5: Duration of a work assignment
  • B 6: Use of measuring devices
  • B 7: Use of information documents
  • B 8: Autonomy in finding orders
  • B 9: Novelty of the work orders
  • B 10: Occurrence of planning phases
  • B 11: Alternative approaches
  • B 12: Competing outcome parameters
  • B 13: coordinates of parallel processes
  • B 14: Forwarding of events
  • B 15: Exploitation of events
  • B 16: Examination of the work result
  • B 17: susceptibility to failure of the work task
  • B 18: Eliminating malfunctions
  • B 19: Cognitively significant disorders
  • B 20: probability of these disorders

Part C is the central section of the VERA. It is divided into 3 subsections. Part C 1 provides an overview of the activity within the scope of the task under study. The description of the work process as a sequence of work units is recorded as follows:

  • C 11: number of work units
  • C 12: Routine work units
  • C 13: Sequence of work units
  • C 14: Trial phases
  • C 15: planning sections

The level assessment that follows is intended to determine which level of the level model the regulatory requirements of the work task under study are to be assigned to. This is done by answering the questions of a question algorithm. In the third subsection, the peculiarities of the work task, which justify the level assignment, are to be described. The level description is structured according to 3 points:

  1. Step-defining characteristics of the work task,
  2. Conditions necessary to maintain regulatory requirements and
  3. Opportunities for increasing regulatory requirements.

In the work analysis with the help of the VERA, the aim is to determine “objective” regulation requirements, whereby “objective” means that the statements obtained are independent of the specific working individuals and thus disregard the peculiarities of the respective individuals. VERA only records activities from the so-called “commercial area”, i.e. only tasks that are directly related to production. The aim is to provide the user with an insight into the relationship between work and personality, or to give the options for evaluating work tasks with regard to their personality enhancement. To meet the human criteria that

  • the content of the thesis is sufficiently extensive,
  • the scope for action is not too small,
  • the work is sufficiently complex and thus at least maintains qualifications and
  • the work activity is not dull, but rather interesting,

the VERA can contribute to the development of work design processes . A distinction must be made between two design processes:

  • Design of completely new work processes and
  • Redesign of existing task structures.

How the regulatory requirements of work tasks change as a result of changes in operational conditions ( e.g. changes in work organization and design, means of production and products) can be analyzed by means of a "before-and-after comparison" with the help of the VERA. This is mostly about the investigation of work structures.

Advantages and disadvantages of the VERA

  • The VERA is used in industry and enjoys a high level of acceptance.
  • With the VERA, an assessment on the level of personality enhancement of work tasks is possible. This method can already be used in the project planning stage of the work.
  • The VERA only deals with a sub-area of ​​all work activities: the "commercial area", i.e. with work tasks that are directly related to production. A possible application of the procedure for other activities, such as work preparation, office and administration, is expressly excluded.
  • Due to its complexity, the VERA is difficult to conduct without a consultant.

Individual evidence

  1. Volpert, Walter et al .: Procedure for determining regulatory requirements in work activity (VERA). Cologne: Verlag TÜV Rheinland, 1983. Current: Oesterreich, Rainer: VERA, Version 2: Work analysis method for the determination of planning and thinking requirements in the context of the RHIA application. Berlin: TU, 1991.

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