Administrative performance
Administrative services are all results of public administrative activity through which the tasks assigned to it are fulfilled. According to Ellwein, a distinction is made between invisible and visible administrative services .
The invisible administrative performance is the bulk of the administration. In it, the administration's internal decision-making takes place, such as B. Desk work and correspondence. This type of administrative service takes place in a multi-level system from discussion and coordination to control.
Under visible administrative power refers to the results of the administration generally for the citizens are visible. E.g. road construction, building schools or child benefit .
In jurisprudence, the concept of administrative services was of secondary importance until the Online Access Act (OZG) was passed in summer 2017. The OZG obliges all federal and state authorities (including local authorities) to also offer their administrative services electronically via administrative portals by the end of 2022 at the latest and to link their administrative portals to one another to form a portal network.
Section 2 (3) OZG defines administrative services as "electronic handling of administrative procedures". According to the explanatory memorandum of the OZG, the scope of application is limited to those administrative services that can also be carried out over the Internet. It covers administrative procedures within the meaning of Section 9 of the Administrative Procedure Act (VwVfG). The justification for the law also makes it clear that internal administrative processes (e.g. drawing up the budget) including administrative organizational processes are not recorded.
Service catalog (LeiKa)
A catalog of the services of the German administrations in the federal government , federal states and municipalities was created as part of the Germany-Online project "Association of Internet portals / Responsibility Finder" . This catalog is the basis of information systems for administrative services such as B. the authority finder Germany.