The memo is a special type of short protocol. Events that can be very important for the process are briefly documented here. The memo can only be intended for the content of the case folder or it can be addressed to different people for information.
If opinions and impressions are added to the memo, they are also referred to as memos .
W questions:
Concerning which process?
Who was there?
When was it?
What was?
(What was done?)
(What is being done?)
Who has spoken?
for example:
Company XY, order no.
Name, company, telephone, address
Date / time
Topic / content of the conversation / reason for the call
