Dealer Management System

A dealer management system (DMS) is an IT system that supports car dealerships in handling all business processes. This includes vehicle buying and selling, parts trading and workshop processing. Financial accounting, marketing, CRM , as well as inventory and statistics are increasingly part of the standard scope of delivery of a DMS.

Different systems

Manufacturer-certified DMS

Here, automotive manufacturers ( OEMs ) usually make a selection from the existing providers of such software and give a recommendation for their sales partners. If such a recommendation is made, the interfaces for communication between the dealership and the OEM are implemented in cooperation with the software manufacturers. These interfaces enable the dealership to easily transmit orders for vehicles and articles on the one hand and the evaluations required by the OEM on the other. The range of functions and the performance of such DMS differ considerably for each provider.

DMS for independent workshops

These differ in that they usually do not receive any manufacturer certification. Vehicle manufacturers must disclose interfaces and in-depth internal information. More and more OEMs are opening up to independent workshops for DMS manufacturers. These create so-called modules in order to represent different vehicle brands without certification.