Echo technology

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Under echo technique (also echo responses ) refers to a communication technique in which the last word of what is heard is repeated.

Occasionally it is also described that several of the last words can be repeated. It is one of several forms of listening . The technique does not require any understanding of what is being said, so it is easy to learn and can be applied quite mechanically. If used too often, however, the passivity could become uncomfortable. In contrast to this, when reproducing the most important key words, a certain understanding of the text is necessary, since it is necessary to recognize what is important. This technique is sometimes referred to in English as "keyword repetition". In the German-language literature, however, it is also listed in a more undifferentiated manner under the echo technique. The metaphorical comparison with an echo expresses that with all these techniques, what is heard is repeated in the wording.

The goal of these techniques is to signal to the speaker that you are still listening carefully and to encourage them to continue speaking. Particularly when you make audible notes on the phone, additional echo responses can signal attention or show how far you are with the notes. When words are repeated in a questioning tone, they are called echo questions . Echo questions can stimulate a statement to be made more precise.

Individual evidence

  1. ^ Detlev Berning, Gerald Schwamberger: Business mediation for tax advisors. Mediation as a new field of advice . 2009, ISBN 978-3-8349-8154-7 , pp. 122 ( limited preview in Google Book search).
  2. ↑ Christine Rabe, Martin Wode: Mediation. Basics, methods, legal framework . 2014, ISBN 978-3-642-38130-0 , pp. 74 ( limited preview in Google Book search).
  3. ↑ Mervyn Schmucker, Rolf Köster: Practical Guide IRRT. Imagery Rescripting & Reprocessing Therapy for post-traumatic stress disorders, anxiety, depression and grief . 2014, ISBN 978-3-608-20233-5 , pp. 67 ( limited preview in Google Book search).
  4. ↑ Wolfgang J. Linker: Communicative competence: less is more. The micro-patterns of impulse communication . Gabal, Offenbach 2009, ISBN 978-3-89749-913-3 , pp. 323 ( limited preview in Google Book search).
  5. ^ Kavita Singh: Organizational Behavior: Text and Cases . Pearson Education, London 2010, ISBN 978-81-317-2600-6 , pp. 217 ( limited preview in Google Book search).
  6. ↑ Christian Püttjer, Uwe Schnierda: Training Assessment Center: the most common tasks - the best solutions . 2011, ISBN 978-3-593-39367-4 , pp. 191 ( limited preview in Google Book search).
  7. ^ Gisa Briese-Neumann: Telephoning professionally. Competence, customer orientation and corporate identity on the phone . Gabler, Wiesbaden 1996, ISBN 3-409-19983-7 , pp. 80 , doi : 10.1007 / 978-3-322-84741-6 ( limited preview in Google book search).
  8. ↑ a b Doris Märtinh: Smart Talk. Say it right 2nd Edition. Campus, Frankfurt am Main 2013, ISBN 978-3-593-39943-0 , p. 62 ( limited preview in Google Book search).