Traffic service businessman

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Merchants Transport services are as a consultant, maintainers or officer of a transport company operates.

In the sales point of the transport company or in the travel center of Deutsche Bahn they sell tickets and subscriptions and advise customers on transport connections and services offered (e.g. porter service, car rental or short trips). In the train escort service they ride in the means of transport, check the tickets and inform the passengers z. B. via connection options, at Deutsche Bahn, traffic service merchants give the signal for the train to depart. Transport service clerks also work in the transport facilities (e.g. at train stations, subway stations or larger bus stops) and inform their customers there about transport connections, help with boarding and alighting, ensure that house rules are observed and explain the operation the technical service and safety equipment of the transport company. As clerks, they answer letters of complaint, process subscriptions and cases of promotion creeps ("EBE cases"); They also plan and implement sales promotion measures. These activities are carried out in the office.

education

The training lasts between two and three years, depending on previous education, and takes place in the dual system .

Training companies are Deutsche Bahn , local transport companies and private bus and train companies.

Activity content

  • Advising customers on transport and other services provided by transport companies, selling transport documents and additional services
  • Look after customers and special groups of people in transport facilities and means of transport
  • Operate and control technical safety and service facilities
  • Process complaints
  • participate in marketing and advertising measures
  • Procure and manage consumables and resources
  • Perform commercial-administrative tasks, e.g. B. in the areas of human resources, payment transactions, bookkeeping, cost and performance accounting

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