Knowledge management system

from Wikipedia, the free encyclopedia

A knowledge management system ( English Knowledge Management System, KMS for short ) is an information and communication system in the sense of an application system or an ICT platform. The system combines and integrates various functions for the structured and contextualized handling of explicit and implicit knowledge as well as internal and external knowledge. This supports networks and knowledge lifecycles across the organization or for that part of the organization that is focused on by a knowledge management initiative (Maier 2007).

The entire knowledge of an organization is understood to mean that data and information are available in computers, on paper or in the minds of employees, which belong to the overall knowledge of the organization and should be made available to all other employees. The focus is on the appropriate presentation of knowledge in contrast to pure data or individual information.

Such systems have their origin in large consulting firms that have an interest in not having to "reinvent the wheel" for every customer and every new project . Since then, such systems have penetrated almost every branch of industry.

Classification of knowledge management systems

  • integrative knowledge management systems
  • interactive knowledge management systems

Knowledge management system architecture

Architectural model according to Maier (2004)

  • Access services: Integration in the work environment, transformation for various applications and devices
  • Personalization services: person, process, project or role-oriented portals
  • Knowledge services
    • discover: search, visualize, navigate
    • publish: structure, contextualize
    • Collaboration: competence management, community spaces
    • Learning: create, manage, tutoring courses
  • Integration services: participant integration (identity management), semantic integration (ontologies semantic web), function and process integration (web services, orchestration)
  • Infrastructure Services : Storage, access, messaging and security services
  • Sources: Intranet / Extranet, DMS documents and files from office systems, files from RDBMS, TPS, data warehouses, personal information management, content from the Internet, WWW, newsgroups, data from external online DB

Architectural model according to Dilz and Kalisch (2004)

  • Interfaces: knowledge portal
  • Applications: e-learning, skill management, cognitive process support, knowledge mapping , community, collaboration, best practice applications, etc.
  • Services: Collaboration, Discovery, Document, Publishing, Template
  • Taxonomy: categorization / indexing
  • Information management: Knowledge repositories (templates, metadata, content, users, rights management, etc.)
  • Sources: Texts in the file system, Internet / Intranet, person directories, e-mail, databases, document archives, audiovisual data

Examples

Pharmaceutical companies need access to different biotechnology - databases to be able to make informed decisions.

Examples of knowledge management systems:

See also

literature

  • Ronald Maier: Knowledge Management Systems: Information and Communication Technologies for Knowledge Management . 3rd edition. Springer, Berlin 2007, ISBN 978-3-540-71407-1 .
  • Ronald Maier, Thomas Hädrich, René Peinl: Enterprise Knowledge Infrastructures . 2nd edition. Springer, Berlin / Heidelberg / New York 2009, ISBN 978-3-540-89767-5 .
  • Norbert Gronau (Ed.): Applications and systems for knowledge management: An up-to-date overview . GITO-Verlag, Berlin 2009, ISBN 978-3-940019-77-6 .
  • S. Dilz, A. Kalisch: Applications and systems for knowledge management . In: Applications and Systems for Knowledge Management . GITO-Verlag, Berlin 2004, ISBN 3-936771-13-8 .
  • G. Riempp: Integrated Knowledge Management Systems: Architecture and Practical Application . Springer, Berlin 2004, ISBN 3-540-20495-4 .

Web links