Paragon Customer Communications Germany
| Paragon Customer Communications GmbH
|
|
|---|---|
 |
|
| legal form | GmbH |
| founding | 1864 |
| Seat |
Korschenbroich , Germany
|
| management | Thomas Simon, CEO |
| Number of employees | around 1000 |
| sales | approx. 180 million euros (financial year 2018/2019) |
| Website | www.paragon-cc.com/de |
| Status: 2020 | |
Paragon Customer Communications GmbH is a provider of solutions for customer and employee communication . The German organization consists of four operational legal units:
- Paragon Customer Communications GmbH, Korschenbroich and Magdeburg
- Paragon Customer Communications Weingarten GmbH, Weingarten
- Paragon Customer Communications Schwandorf GmbH, Schwandorf
- Paragon Customer Communications Czech Republic as, CZ-Nýřany
Corporate structure
In the 2018/19 financial year, the company generated annual sales of around 180 million euros with around 1,000 employees at six locations. In 2015 the company MeillerGHP was merged with Paragon Customer Communications, the original company "Buchdruckerei Georg Meiller" was founded in 1864. The company is part of the international Paragon Group Ltd., a provider of customer communications , graphics and ID services. The group of companies employs around 7,500 people in 20 countries and has a turnover of over one billion euros (as of January 2020).
Corporate management
Paragon Customer Communications Germany is headed by a four-person Executive Board in an overarching matrix organization :
- Thomas Simon (Chief Executive Officer, or CEO for short)
- Thomas Sperl (Chief Technology Officer, CTO for short)
- Philippe Coquelet (Chief Financial Officer, CFO for short)
- Alexander Schäfer (Chief Sales Officer, CSO for short)
Company locations
The company currently operates six locations where various services are provided.
- Schwandorf: direct mailing, digital services, physical document output, fulfillment, inbound management
- Korschenbroich: physical and electronic document output, print management, inbound management
- Magdeburg: physical and electronic document output
- Weingarten: physical and electronic document output, archive data centers
- Bamberg: Consulting, project management
- CZ-Nýřany: envelope production, lettershop
Range of services of the company
The company provides omnichannel solutions and services for customer and employee communication. The services include, among other things, individual dialog communication (print and online), handling and personalized dispatch of documents ( document output ), data analysis , control and storage. The range of services is based on three pillars: Customer Experience & Marketing, Business Process & Transactional and Digital Customer Experience.
Customer Experience & Marketing
The Customer Experience & Marketing division comprises the following areas: Direct Mail and Marketing Print, One-to-One Marketing , Campaign Management , Print Management , Digital Marketing , Tech Consulting and Marketing Services.
Business Process & Transactional
Paragon Customer Communications produces transactional documents at four locations. As a result, the documents are produced close to the recipient and transport routes for the delivery organizations are reduced. This pillar also includes the following services: Transaction Services, Document Solutions, Archive Services and Omnichannel Inbound.
Digital customer experience
The company provides concepts and applications for data analytics & insights to control customer communication on various channels. For data storage and processing, the company operates its own redundant and ISO-27001- certified data center at the Weingarten location.
Certifications
Paragon Customer Communications meets various security and quality standards and is certified according to various ISO standards (as of January 2020). Amongst other things:
- ISO 9001: 2015 (quality management)
- ISO IEC 27001: 2013 (information security)
- ISO 20000-1: 2011 (IT service management, short: ITSM)
- ISO 50001: 2011 (energy management)
- ISO 14001: 2015 (environmental management)
- ISAE 3402 (internal control systems for outsourcing services)
- FSC ® (use of environmentally certified materials)
- PEFC TM (environmental certificate)