QuestionPoint
QuestionPoint is according to the specifications of the Library of Congress (LoC) of OCLC developed and marketed worldwide, multilingual digital information service of libraries , are also involved in the German scientific and public libraries.
Questions that users or internet users send to the directory assistance service via e-mail are answered by the information librarians of the participating libraries - usually within a few days. More complex inquiries can be forwarded to the international information community for processing. This service is free for users.
Medical advice and legal advice are excluded.
Questions can also be sent to the libraries via chat information. Web forms or special widgets are used to start the chat function on the user side; the latter are now also available in versions for smartphones and for integration in Facebook.
The libraries make the answers available in a database that customers can access after they have registered for the first time. In addition to the local or regional question databases of the libraries of a network node, the participants can also use the global question database of all QuestionPoint users.
Web links
- Official website
- List of participating German libraries ( Memento from June 23, 2013 in the Internet Archive )
literature
- Kneifel, Fabienne: QuestionPoint in the New York Public Library - Report on a study visit in summer 2004 (PDF file)
- Schmidt, Birgit; Tappenbeck, Inka: Electronic information service in the global network ( Memento from May 13, 2012 in the Internet Archive ) (PDF file; 128 kB)
- Ulrich, Paul S .: Multilingual collaborative information services with QuestionPoint ( Memento from May 12, 2012 in the Internet Archive ) (PDF file; 297 kB)
- Ulrich, Paul S .: Use and experience with QuestionPoint in the Central and State Library Berlin ( Memento from May 13, 2012 in the Internet Archive ) (PDF file; 112 kB)
- Rabeneck, Tatjana: Communication in the test: HeBIS-Chat (HTML)