Service prototyping

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The service prototyping can be classified in the service design process. It enables the idea to be visualized. Prototypes already have the essential properties of the final service. This gives users the opportunity to “experience” the service for the first time and the concept can be checked. In this way, it is possible to test at an early stage whether the service is understood, whether it is needed and where any weaknesses are, without having already completed the service. Frequently used methods of prototyping are mockups , storyboards , scenario analyzes and Wizard-of-Oz applications. However, Blomkvist and Holmlid (2010) suggest that a prototype can be almost anything as long as a useful property of the service idea is represented.

Individual evidence

  1. ↑ Johan Blomkvist, Stefan Holmlid: Service Prototyping .According to service design practitioners . In: Proceedings of ServDes . 2010 ( PDF file [accessed June 20, 2015]).
  2. ^ Jan Marco Leimeister : Service engineering and management . Springer Gabler , Berlin 2012, ISBN 978-3-642-27982-9 , pp. 173 f .
  3. ^ A b Johan Blomkvist, Stefan Holmlid: Service Prototyping According to Service Design Practitioners . In: Proceedings of ServDes . 2010, p. 5 ( PDF file [accessed June 20, 2015]).
  4. ^ A b Jan Marco Leimeister : Service engineering and management . Springer Gabler , Berlin 2012, ISBN 978-3-642-27982-9 , pp. 174 .
  5. ^ Youn-Kyung Lim, Erik Stolterman, Josh Tenenberg: The anatomy of prototypes . In: ACM Transactions on Computer-Human Interaction . tape 15 , no. 2 , 2008, p. 3 , doi : 10.1145 / 1375761.1375762 .
  6. ^ Youn-Kyung Lim, Erik Stolterman, Josh Tenenberg: The anatomy of prototypes . In: ACM Transactions on Computer-Human Interaction . tape 15 , no. 2 , 2008, p. 2 , doi : 10.1145 / 1375761.1375762 .
  7. ^ Jan Marco Leimeister : Service engineering and management . Springer Gabler , Berlin 2012, ISBN 978-3-642-27982-9 , pp. 174 ff .
  8. ↑ Johan Blomkvist, Stefan Holmlid: Service Prototyping .According to service design practitioners . In: Proceedings of ServDes . 2010, p. 8 ( PDF file [accessed June 20, 2015]).