Sue Harnett

Sue Harnett (born November 1956 in Chicago ) is an American bank manager. Sue Harnett is married and has two children. From May 2004 to November 2007 she was CEO of Citibank Privatkunden AG & Co. KGaA, based in Düsseldorf .

education

Harnett studied communications at Marquette University and graduated in 1978 with a Bachelor of Arts (BA) degree . She later continued her studies at Northwestern University in Evanston / Chicago, where she obtained a Master of Business Administration (MBA) degree in 1991 .

Professional career

In 1979, Harnett began her career at Citibank , where she worked in various branches and in various positions, primarily in the retail banking business, including as Chief Operating Officer for Federal Savings Bank . In 1997 she took over responsibility for the credit card and private customer business for Citibank in Canada . In 1999, the bank manager followed her long-time foster father, the Belgian Jean-Paul Votron , to the Dutch ABN Amro , for whom she set up an e-commerce division . In 2001, Harnett and Votron returned to Citigroup , which was formed from Citibank and Travelers Group in 1998 . At Citibank's European headquarters in Brussels , the retail banker took on the bulk business with private customers in Europe, Russia, the Middle East and Africa ( EMEA ) as Deputy Chief Executive Officer .

When in May 2004 , Christine Licci , the chairman of Citibank's board of directors in Düsseldorf , who was popular with the public and among employees , unexpectedly left her post, Sue Harnett took over as her successor. As the business manager for the German private customer business of the world market leader Citigroup , she should continue the growth course and ensure that the bank checks its borrowers better. In 2003, the high risk provisions for endangered loans had a negative impact on Citibank's balance sheet , the provisions for bad loans had to be increased by almost 50 percent to EUR 390 million. In September 2004, at a banking congress, Harnett announced a major expansion of the range of advisory services with "tailor-made products" after having discovered that bank customers had a particular need for serious and impartial advice on arrival in Germany. At the same time, however, the cost-effective sales of banking products via the Internet , call centers and self-service terminals should be continued and deepened. Harnett is characterized by colleagues as a pleasant person who listens and analyzes and never comes to meetings unprepared. Your way of working is considered efficient and energetic. In October 2007 she announced that she would devote herself to other tasks within the banking group as of November 30, 2007 (henceforth responsible for restructuring tasks) and said goodbye to her employees in Germany in advance as CEO (Regional Business Manager, Germany).