3-S headquarters

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3-S control centers are part of the so-called 3-S concept of Deutsche Bahn AG . The 3-S stand for S ervice, S ecurity and S auberkeit to the traffic stations of DB Station & Service AG , one of the divisions of the track.

About thirty 3-S-Centers in the whole of Germany should take care of the well-being of their customers within train stations and stops . The tasks include:

  • Coordination of the service staff *: DB information , platform service, if necessary also announcement
  • Coordination of security staff *: DB Sicherheit GmbH (formerly BSG)
  • Coordination of cleaning staff *: DB Services - building services (formerly BRG)
  • Emergency reporting point for the passenger stations division.
  • Representing the station manager outside of office hours.
  • Organization of short-term transfer assistance for people with reduced mobility (wheelchair users, visually impaired people, families with small children, etc. - however, advance orders can only be made via the mobility service center on 0180 6 512 512).
  • Investigation for lost items, but only as long as the train is still en route or it can be assumed that the lost items are still on the train or in the station area. Otherwise, the found hotline on 0900 1 990599 will accept inquiries.
  • Report technical defects * to the maintenance engineer.
  • In some specially equipped 3-S control centers, the so-called "technical 3-S control centers", there is the possibility of video monitoring of individual stations.

(*) Each within traffic stations, i.e. platforms and buildings of passenger stations.

Most 3-S centers can be reached 24 hours a day, including weekends and public holidays.

List of all 3-S centers

Numbers and dates

  • from April 1, 1994 - Construction of the 1st techn. 3-S headquarters (including video surveillance and emergency / information pillars as well as computer-supported communication) as a pilot project in Mainz Hbf
  • January 1, 1996 - Introduction of the 3-S concept and the 3-S centers
  • June 1, 1996 - Commissioning of the first technical 3-S control center (video surveillance, computer-aided communication) in Frankfurt (Main) Hbf
  • At its meeting on March 13, 2002, the Supervisory Board of Deutsche Bahn approved the IT train station model project . All operational functional processes should be brought together technically and organizationally within the framework of a railway station operations center. The project was largely funded by the state of North Rhine-Westphalia. On February 28, 2003, the prototype of a traffic control center was put into operation in Aachen main station as a further development of the 3-S control center for an entire region with 23 connected train stations.
  • Concentration process: The number of 3-S centers was reduced through concentration processes. With the closure of Bayreuth and Regensburg, the original 80 control centers reached 50 in May 2009. In November 2010 the number of 3-S control centers was 43. In April 2018 there were 29 3-S control centers. In April 2019 there were still 28 3-S centers.

Between 2012 and 2016, the 3-S control centers are to be technically renewed.

Web links

Individual evidence

  1. Anne Häusler: 12 tips for a relaxed train journey with children . In: Babybirds . Anne Häusler. July 12, 2013. Retrieved October 29, 2013.
  2. a b Overview of the 3-S centers; (PDF, 40 kB) accessed on April 10, 2018
  3. Message DB supervisory board approves Arcor and Vodafone contracts . In: Eisenbahn-Revue International , issue 5/2002, ISSN  1421-2811 , p. 216.
  4. Customers should feel safe and comfortable . Mobility Networks Logistics . April 5, 2007. Archived from the original on October 12, 2007. Retrieved October 28, 2013.
  5. ^ Announcement New traffic control center in Aachen . In: Eisenbahn-Revue International , issue 4/2003, ISSN  1421-2811 , p. 149.
  6. Brit Hamann: Goal: Closer to the customer with modern technology (PDF; 566.92 kB). In: StationsAnzeiger , DB Station & Service , December 1, 2011, p. 3. Accessed on October 28, 2013.  ( Page no longer available , search in web archives ) @1@ 2Template: Dead Link / www.deutschebahn.com