adm - agency for dialogue marketing
| adm - Agency for Dialog Marketing GmbH
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| legal form | Company with limited liability |
| founding | 1993 |
| Seat | Mannheim |
| management | Thomas Güther, Albert Klotz, Jonas Leismann |
| Number of employees | 3,200 (as of 2009) |
| Branch | Call center services, dialogue marketing |
| Website | www.callcenterkompetenz.de |
The adm - Agency for Dialog Marketing GmbH is a German call center service. According to the number of employees, it is one of the largest call centers in Germany and was one of the pioneers in the German call center market.
adm employs 3,200 people at five locations in Anklam, Berlin, Kiel, Mannheim and Rostock. They work in inbound and outbound projects for the healthcare, energy, financial services / insurance, ITC and publishing sectors. Adm's range of services extends from the technical hotline to information and advice on a wide variety of products and services through to direct sales over the phone.
history
The company was founded in Mannheim in 1993. In 1997 the “classic advertising” area was integrated into the portfolio and the adm advertising agency was founded, which is now active under the name subcutaneous . In 1999 the Berlin location opened with 350 seats. In 2004 profitable was founded . 2005 saw the opening of the third location in Rostock & establishment of adato. In 2007 the fourth location opened in Anklam, in 2009 it took over freenet Customer Care GmbH (fCC) based in Kiel. The adm group initially became part of the PREMIUMcommunications Group in 2009 and then became part of the avocis Group in 2011 as part of the brand changeover.
The company is a member of the international call center network “Marketpoint” and the Call Center Forum Deutschland e. V. It is a charity partner of Number gegen Kummer e. V.
Locations
- Mannheim (since 1993)
- Berlin (since 1999)
- Rostock (since 2005)
- Anklam (since 2007)
- Kiel (since 2009)
Industry specialization
- Banking / financial services / insurance
- Energy supply company
- Pharma / Healthcare Media and Publishing
- IT and telecommunications
Range of services inbound
- Customer Care Center
- Commercial support
- Technical support
- Email management
- Cross- and upselling
- Sales inbound
- Order acceptance
- Back office
Outbound range of services
- Telesales, cross- and upselling
- After-sales support and maintenance of contacts
- Georeferencing and making appointments
- Lead qualification business-to-business and business-to-consumer
- Loss prevention and recovery
Certifications
- DIN EN ISO 9001: 2008 (Berlin Oct. 2009)
- Seal of quality for call and customer service centers of TÜV Nord (Berlin Oct. 2009)
- BSA (Business Software Alliance)
Individual evidence
- ↑ Press releases on adm callcenter
- ↑ adm group strengthens position in the German call center market (press release) (PDF) Accessed on July 18, 2010. ( Page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice.
- ↑ E-interview with Ulrike Barth (ADM) on the topic: "Call Center: Quality Management and Certification Processes" . Competence-site.de. Retrieved July 18, 2010.
