Vending machine specialist
The machine specialist is a state-recognized training occupation in Germany according to the Vocational Training Act .
education
The vocational training for machine expert for three years as a rule and takes place both in the training company and the vocational school . A secondary school leaving certificate is recommended for the training, although many companies also give applicants who have completed secondary school a chance. In addition to the degree, there should be increased interest and sufficiently good grades in the school subjects of mathematics, crafts, economics and computer science.
In the first 18 months there is a basic training in which, among other things, the basics in the areas of goods management, handling information and communication systems as well as the accounting and evaluation of machine installation locations are taught. In addition, the trainees learn how operational relationships can be assessed and presented accordingly. In the further course of the training, the knowledge acquired is condensed and supplemented by other specific topics.
Remuneration during training
The amount of the training allowance is usually based on collective bargaining agreements and can vary in the individual federal states.
- 1st year of training: between € 430 and € 575
- 2nd year of training: between € 480 and € 647
- 3rd year of training: between € 550 and € 725
Work areas
Machine specialists work in companies in the machine industry in particular in the following areas: vending machines, drinks and food, cash and bank, ticket, telephone, time recording and entertainment machines. You can also be employed by vending machine operators such as transport companies, parking garages, restaurants, banks, arcade operators and leisure facilities.
Structure of the profession
The first two years of training for the machine specialist are identical to the two years of training for the two-year training course for machine service technicians , which was created in the same train. In the third year of training, the training company can use optional qualification units to tailor the training to the company's needs. A total of six elective qualification units are available. By cleverly combining the optional qualification units, the company can achieve a more commercial or a more technical training profile.
Professional Skills
Vending machine specialists
- set up ready-to-use machines and connect them up
- empty and fill machines
- check the inventory and add to it
- carry out machine accounting and cash register closings
- check means of payment and goods
- clean and maintain machines and replace components
- check the function of machines
- recognize faults and their causes, document and rectify them
- explain to customers how machines work and how to operate them
- determine the need for goods and spare parts
- conduct information and counseling meetings
- determine consumer behavior and needs
- recommend locations for device types
- process complaints
- participate in promotions
- apply legal regulations to the installation and operation of machines
- analyze work processes in your own work area and improve them
You are particularly qualified in three of the following elective qualifications:
- Commercial business processes in the vending machine industry
- Installation and commissioning of machines
- marketing
- Human resource management
- Maintenance of machines
- Information and communication technology for machines
Testing regulation
The vending machine specialist has been stipulated in the training regulations for vocational training in the vending machine industry together with the two-year training course for vending machine service. Since the two apprenticeships addressed new sectors, the training regulations are initially limited to July 31, 2013. During this time, the needs and the nature of the apprenticeship are checked and adjusted if necessary. The Federal Institute for Vocational Education and Training has launched a development project for this purpose. The aim is to “collect and evaluate information about the tried and tested structure and the tested content of the [...] regulation. Associated with this is an analysis of the establishment of the profession. In this way, knowledge is gained for a decision on whether the testing regulation should be converted into permanent law and which modifications are to be made in this case. "
final exam
The professional competence in this occupation is proven by an extended final examination . It consists of a total of five examination areas:
- Examination area machine support
- Examination area machine management
- Customer communication examination area
- Examination area machine management
- Examination area economics and social studies
Part 1 of the final exam should take place at the end of the second year of training. With the exception of economics and social studies, the examination areas are identical to the examination areas of the two-year apprenticeship as a machine service specialist. Part 1 of the final examination is weighted with 40% of the overall result, part 2 with 60%.
Examination area machine support
In this examination area, the trainee should prove that he
- a) plan, carry out, control and document the vending machine service in a customer-oriented manner,
- b) check and ensure the functionality of machines,
- c) use technical means of communication and
- d) can take into account health and safety at work, environmental protection and legal framework conditions.
To prove these competencies, two of the following activities must be selected:
- Installation and connection of ready-to-use machines,
- Reading, filling and emptying,
- Maintenance and cleaning of machines, including replacement of wear parts,
- Troubleshooting and elimination of faults;
It is important that the company training focus should be taken as a basis. The trainee carries out two work samples for which he has a total of 90 minutes.
Examination area machine management
In this examination area, the trainee should prove that he
- a) Perform machine accounting and cash register closings,
- b) Evaluate the use of machines under economic criteria and develop suggestions for optimization,
- c) Implement measures for customer loyalty and customer acquisition and
- d) can determine the demand for goods and spare parts.
In this examination area, the trainee works on written tasks in 90 minutes on the basis of practice-related cases.
Customer communication examination area
In this examination area, the trainee should prove that he
- a) present the appropriate information and advice to customers,
- b) Show possibilities of conflict resolution, as well as
- c) can handle complaints and complaints.
In this examination area, the trainee works on written tasks in 90 minutes on the basis of practice-related cases.
Examination area machine management
In this examination area, the trainee should prove that he
- a) independently plan work processes in a target and customer-oriented manner,
- b) Process work orders and develop solutions as well
- c) can control work results in a quality-oriented manner.
Taking into account the elective qualifications, the trainee creates up to two examination products in up to five hours. These come from the areas:
- Install and repair vending machines or
- Processing of commercial business transactions;
The examination products are documented with industry-standard documents. Furthermore, he creates a written work plan.
Examination area economics and social studies
In this examination area, the trainee should demonstrate in 60 minutes that he is able to present and assess general economic and social relationships in the professional and working world.
Weighting of the examination areas
The examination areas are weighted as follows:
| Machine support | 20 percent |
| Vending machine management | 10 percent |
| Customer communication | 10 percent |
| Vending machine economy | 50 percent |
| Economics and Social Studies | 10 percent |
Passage regulation
The trainee has passed his final exam if the performance
- in the overall result of parts 1 and 2 of the final examination with at least "sufficient",
- in the result of part 2 of the final examination with at least "sufficient"
- in the examination area of machine management of part 2 of the final examination with at least "sufficient" and
- in no examination area of part 2 of the final examination with "unsatisfactory"
have been assessed.
An oral supplementary examination of around 15 minutes in duration is possible in the examination area of economics and social studies, provided that the final examination can be passed. The prerequisite is that these examination areas were rated worse than "sufficient". A supplementary oral examination to improve the grade is not possible.
Awards
In 2011, the first machine specialist passed his final exam with the grade “very good”. He was honored on December 12, 2011 at the 6th national best honor of the DIHK by the Federal Minister for Economics and Technology Philipp Rösler .
Individual evidence
- ↑ bmwi.de: Ordinance on the development and testing of vocational training in the machine industry. ( Page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice. (PDF; 142 kB). Accessed January 8, 2011.
- ↑ Profile of a machine specialist, machine mechatronics. Retrieved December 3, 2017 .
- ↑ Brigitte Seyfried: Evaluation of the testing ordinance for training occupations “specialist for vending machine service and vending machine specialist” ( www2.bibb.de PDF; 285 kB ( page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice. ).
- ↑ Federal Best Apprentices 2011 on baberlin.de ( Memento of the original from November 1, 2012 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. dated December 14, 2011, accessed December 23, 2011.
Web links
- Ordinance on vocational training as a machine specialist (Automatenfachmannausbildungsverordnung - AutomAusbV) Federal Law Gazette 2015 I p. 1075
- Announcement of the Vending Machine Specialist Training Ordinance and framework curriculum from July 30, 2015 ( BAnz AT October 19, 2015 B1 )
- Machines / -frau in Berufenet the Federal Employment Agency
- Job profile at the Federal Institute for Vocational Training
- Joint website of the associations of the machine industry