Specialist for machine service
The specialist for machine service is a state-recognized training occupation according to the Vocational Training Act .
Duration of training
The training period to become a specialist in vending machine service is usually two years. The training takes place at the training company and vocational school .
Work areas
Vending machine service specialists work in companies in the vending machine industry in particular in the following areas: vending machines, drinks and food, cash and bank, ticket, telephone, time recording and entertainment machines. You can also be employed by vending machine operators such as transport companies, parking garages, restaurants, banks, arcade operators and leisure facilities.
Structure of the profession
The two years of training of the expert Machine service are identical with the first two years of training, the three-year training occupation machine skilled in the art that has arisen in the same train.
A trainee who has successfully completed the two-year apprenticeship can continue his training as a machine specialist in the third year of training. The achievements achieved in the two -year profession can be counted as part 1 of the extended final examination in the three-year profession.
Professional Skills
Skilled workers for machine service
- set up ready-to-use machines and connect them up
- empty and fill machines
- check the inventory and add to it
- carry out machine accounting and cash register closings
- check means of payment and goods
- clean and maintain machines and replace components
- check the function of machines
- recognize faults and their causes, document and rectify them
- explain to customers how machines work and how to operate them
- determine the need for goods and spare parts
- conduct information and counseling meetings
- determine consumer behavior and consumption needs
- recommend locations for device types
- process complaints
- participate in promotions
- apply legal regulations to the installation and operation of machines
- analyze work processes in your own work area and improve them
Testing regulation
The specialist for vending machine service has been stipulated together with the three-year apprenticeship as a vending machine specialist in the training regulations on vocational training in the vending machine industry. Since the two apprenticeships addressed new sectors, the training regulations are initially limited to July 31, 2013. During this time, the needs and the nature of the training occupation are checked and adjusted if necessary. The Federal Institute for Vocational Education and Training (BiBB) has launched a development project for this purpose. The aim is to “collect and evaluate information about the tried and tested structure and the tested content of the [...] regulation. Associated with this is an analysis of the establishment of the profession. In this way, knowledge is gained for a decision on whether the testing regulation should be converted into permanent law and which modifications are to be made in this case. "
Intermediate and final exams
The professional competence in this profession is determined by a conventional intermediate and final examination .
midterm exam
The intermediate examination should take place at the beginning of the second year of training. In the service work examination area, the trainee should demonstrate that he can solve tasks in the areas of reading, cleaning, emptying, filling and maintaining machines. For this purpose, the trainee works on written tasks that represent practical cases. He has 90 minutes for this.
final exam
The final examination consists of a total of four examination areas:
- Examination area machine support
- Examination area machine management
- Customer communication examination area
- Examination area economics and social studies
Examination area machine support
In this examination area, the trainee should prove that he
- a) plan, carry out, control and document the vending machine service in a customer-oriented manner,
- b) check and ensure the functionality of machines,
- c) use technical means of communication and
- d) can take into account health and safety at work, environmental protection and legal framework conditions.
To prove these competencies, two of the following activities must be selected:
- Installation and connection of ready-to-use machines,
- Reading, filling and emptying,
- Maintenance and cleaning of machines, including replacement of wear parts,
- Troubleshooting and elimination of faults;
It is important that the company’s training focus should be taken as a basis. The trainee carries out two work samples for which he has a total of 90 minutes.
Examination area machine management
In this examination area, the trainee should prove that he
- a) Perform machine accounting and cash register closings,
- b) Evaluate the use of machines under economic criteria and develop suggestions for optimization,
- c) Implement measures for customer loyalty and customer acquisition and
- d) can determine the demand for goods and spare parts.
In this examination area, the trainee works on written tasks in 90 minutes on the basis of practice-related cases.
Customer communication examination area
In this examination area, the trainee should prove that he
- a) present the appropriate information and advice to customers,
- b) Show possibilities of conflict resolution, as well as
- c) can handle complaints and complaints.
In this examination area, the trainee works on written tasks in 90 minutes on the basis of practice-related cases.
Examination area economics and social studies
In this examination area, the trainee should demonstrate in 60 minutes that he is able to present and assess general economic and social relationships in the professional and working world.
Weighting of the examination areas
The examination areas are weighted as follows:
| Machine support | 50 percent |
| Vending machine management | 20 percent |
| Customer communication | 20 percent |
| Economics and Social Studies | 10 percent |
Passage regulation
The trainee has passed his final exam if the performance
- in the overall result with at least sufficient,
- in the examination area of machine management with at least sufficient,
- in at least two of the other examination areas with at least sufficient and
- unsatisfactory in any examination area
have been assessed.
An oral supplementary examination of around 15 minutes is possible in the examination areas of machine management, customer communication or economics and social studies, if the final examination can be passed. The prerequisite is that these examination areas were rated worse than sufficient. A supplementary oral examination to improve the grade is not possible.
Awards
In the summer of 2010, the first trainees to become specialists in vending machine service successfully completed their final exams . The best apprentice was honored on December 13, 2010 at the 5th national best honor of the DIHK by the Federal Minister of Labor, Ms. von der Leyen . He had completed his training with the final grade “very good”. In 2011 another trainee achieved the grade “very good”. She was honored by the Federal Minister of Economics and Technology, Philipp Rösler .
Web links
- Specialist Machine service in Berufenet the Federal Employment Agency
- Job profile at the Federal Institute for Vocational Training
- Joint website of the associations of the machine industry
Individual evidence
- ↑ Training regulations on the website of the Federal Ministry of Economics and Technology ( page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice. , PDF, Retrieved September 3, 2010.
- ↑ Brigitte Seyfried: Evaluation of the testing ordinance for the training occupations “specialist for vending machine service and vending machine specialist” ( PDF file; 285 kB ( page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link accordingly Instructions and then remove this notice. ).
- ↑ Message 'Top Apprentices 2010' on the website of the Automaten-Wirtschaftsverbände-Info GmbH . Retrieved January 6, 2011.
- ↑ Federal Best Apprentices 2011 on baberlin.de ( Memento of the original from November 1, 2012 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. dated December 14, 2011, accessed December 23, 2011.
