Control Center Solutions
Under Control Center Solution means the generic viewing control centers (or command centers, control centers ) safety-critical tasks.
The task of a control center solution (innovative control center solution) is to optimally support people in a control and operations center in order to centrally control safety-critical or safety-relevant processes. In this context, three components essentially work together (in simplified terms): the tactical situation display, planning and management tools and a system for voice and data communication.
Working in a safety-relevant environment (e.g. air traffic control , public safety) poses special challenges: Regardless of whether you are a controller , dispatcher or dispatcher - they all have the task of protecting people and property from danger. A special workstation with an optimized user interface - that is, all relevant information is clearly displayed on a screen - is intended to support the user ("operator") in reacting as quickly and correctly as possible in critical situations.
The current situation includes not only the image of the demand situation (geographical distribution of situations that require intervention by emergency personnel) also use intermediate state (current availability and geographical distribution of inputs such. As special vehicles or people with special powers or abilities) and the relevant environmental conditions. The current situation is recorded on the one hand by means of a wide variety of messages (triggering an alarm, status reports via a wide variety of communication channels, e.g. public emergency call, radio report from the first emergency services arriving at the emergency location, etc.) and on the other hand by means of a wide variety of sensors (e.g. automatic fire alarm systems , CCTV observations, traffic, radar, weather and other environmental data sensors) as well as through the localization and status recording of the operational equipment ( AVL - Automatic Vehicle Location and person tracking). This information is often displayed on a digital map as a tactical traffic image that is created with the help of a geographic information system ( GIS ).
The target situation is often defined by the requirements placed on the work of the control center (ongoing optimal allocation of available resources to the geographically distributed situations requiring intervention, compliance with certain maximum times for the intervention, capacity / demand / supply / optimization process, etc.) the basis of laws, regulations or contracts.
The discrepancy between the actual and target situation is prepared for the operator's decision with the help of planning and management tools (workflow engine, intelligent decision support tools, computer assisted dispatching ). He makes his decision with the aim of minimizing the discrepancy between the actual and target situation - in the safety-relevant area of application, the final decision is left to the person.
This requires special attention to the human-machine interface . This must give the operator an ongoing overview of the current situation and provide the information necessary for the decision in a clear and concise manner and in a highly concentrated form.
The communication of the decisions (as well as some data acquisition) - and thus influencing the environment to optimize the situation - happens through communication in the form of language and data; Human and machine readable. Especially for use in safety-critical areas, it must meet certain requirements, such as B. Call setup in milliseconds or fail-safe.