Fulfillment
Fulfillment (English Fulfillment or Fulfillment , "fulfillment") is the entirety of all activities that, after the conclusion of a contract, serve to deliver to the customer and to fulfill other contractual obligations.
These include in particular:
- Order acceptance
- Warehousing
- Picking
- packaging
- franking
- shipping
In addition, fulfillment can also include the following activities:
- Returns management
- Spare parts supply
- repair
- Disposal of returned goods
- Customer care
- Invoicing
- warning
Fulfillment tasks are often taken over by specialized logistics service providers , which are then also referred to as “fulfillment centers”. The term fulfillment mostly appears in connection with electronic commerce . In this case, the logistics service provider takes on all the tasks that take place after placing an online order. The operator of the online shop has delegated these tasks to the specialist. One speaks therefore of business process outsourcing or "all-round carefree logistics". In connection with e-business transactions , one also speaks of e-fulfillment . In some cases, services relating to payment transactions such as credit checks or the assignment of claims are left to other providers.
Large well-known companies that also offer fulfillment services are Amazon , Arvato , DHL , Fiege , Hermes , XPO Logistics and Kuehne + Nagel .